Plumbing

BORNQUIST•Northbrook, IL

6d•Onsite

About The Position

Bornquist, a leading Manufacturer's Representative in the Chicagoland area, has established strong brand recognition in the Commercial, Industrial, HVAC, and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a supportive work environment, focusing on professional development through continuous training to keep employees updated on manufacturer products and current technologies. We aim to be recognized as an industry leader and a valuable resource. We are an Equal Opportunity Employer: disability/veteran.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality.
Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use.
Ability to talk to others to convey information effectively.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to accurately assess customer needs, meeting quality standards for services and evaluation of customer satisfaction.
Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Nice To Haves

Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience is preferred.
Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor).
Experience resolving conflicts, hiring, developing and motivating employees.

Responsibilities

Interact with customers to provide information regarding products and services, and to address and resolve customer issues.
Enter and release orders received via phone, fax, email, and from Outside Sales representatives.
Assist with less technical product and system troubleshooting and identification of replacement parts.
Confer with customers by telephone, fax, or email to provide pricing, availability, and technical information about products and/or services.
Take, enter, change, expedite, and cancel customer orders as required.
Work with engineers to ensure approval of submittals before final release of projects, and then release jobs for order in enterprise software.
Create and process quotes using manufacturer’s and supplier’s software/ecommerce sites.
Work with customers and the Purchasing Agent to process non-warranty return material requests.
Process A/R debit and credit memo requests to resolve billing issues.
Collaborate with sales, purchasing, the service department, warehouse, suppliers, and customers to resolve customer concerns or issues.
Record details of customer interactions, transactions, quotes, inquiries, complaints, or comments, and actions taken in the CRM system.
Build and maintain relationships with manufacturers, suppliers, engineers, contractors, end users, and wholesalers.
Monitor open order reports in ERP to ensure timely closure of customer orders.
Perform other related duties as assigned by management.