Inside Sales/Customer Service

Milton Industries Inc • Chicago, IL

4d • Onsite

About The Position

This role focuses on building and maintaining relationships with assigned customers, seeking new distribution opportunities, and expanding product offerings within existing accounts. The position also involves providing customer service and technical assistance, ensuring customer websites have the most current A+ content, and maintaining knowledge of B2B infrastructure and e-commerce channels. The job requires sourcing new sales opportunities through inbound lead follow-up and outbound calls/emails, identifying revenue opportunities, and conducting needs analysis at various customer levels. The employee will respond to customer requests, engage in technical discussions, and keep management informed of activities through timely reports. Duties may be added or changed at any time.

Requirements

• Bachelor’s degree in a technical or business field, or equivalent experience
• Minimum of 2 years of experience in a sales or sales support role
• Minimum of 2 years of experience in a mechanical or technical field
• Proven ability to build and maintain strong customer relationships
• Experience identifying and developing new sales opportunities, including cold calling and lead follow-up
• Strong communication and presentation skills, both written and verbal
• Comfortable engaging in technical discussions and product demonstrations with clients
• Familiarity with B2B sales environments and e-commerce platforms
• Proficient in using standard office equipment and tools, including Microsoft Office
• Able to manage multiple tasks, prioritize responsibilities, and work independently
• Knowledge of Microsoft office and use of CRM.

Nice To Haves

• Willingness to travel occasionally as needed

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Identifies revenue opportunities within customers through communications, programs, and other activities as needed.
• Ensures prospect identification, planning, account qualification and needs analysis at all levels.
• Responds to requests from customers for information and other needs.
• Engages in technical discussions with potential clients through demonstrations and presentations.
• Remains knowledgeable and up to date on changes and developments in the B2B infrastructure and e-commerce channels.
• Keeps management informed of all activities, including timely preparation of reports.
• Work with accounts and ensure their websites have the most current A+ content.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level