Insides Sales/Customer Service Representative

Flexaust Inc • Burlington, NC

11d • Onsite

About The Position

Flexaust, a multinational hose and ducting manufacturer, is looking for a full-time customer service representative in their Burlington, NC facility. The ideal candidate will have strong organizational skills and the ability to work independently handling various responsibilities with competing priorities as well as excellent customer service skills. Must be detail oriented, demonstrate professional manners and effectively communicate when interacting with fellow employees and customers.

Requirements

• High School Diploma; Associate’s or Bachelor’s degree preferred
• Must have B to B customer service or sales experience
• Must be able to read, write and clearly communicate with poise and confidence
• Must be able to speak in English over the phone and in person with customers and fellow employees
• Knowledgeable with MS Windows, Excel, Word (MS Dynamics and Adobe a plus)
• Knowledgeable with Salesforce a plus
• Eligible to work in US

Responsibilities

• Be the 1st point of contact with prospective and current customers
• Enter customer PO’s efficiently and error-free
• Provide customers with product and service information
• Troubleshoot customer issues and product concerns
• Resolve product and service issues
• Initiate and issue return requests to customers
• Enter and update quotations
• Maintain customer accounts
• Acquire and process information to set up new customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED