Inside Sales & Cust. Srvc. Bilingual (Eng/Sp) HIALEAH

Classic Metals Wholesale & Manufacture • Opa-locka, FL

2d • $0 - $18 • Hybrid

About The Position

Classic Metals Suppliers is seeking a bilingual Inside Sales Customer Service Representative for its Hialeah/Opa Locka branch. This hybrid role manages inbound and outbound sales activities, develops customer relationships, and provides customer support in English and Spanish. The representative handles customer inquiries and order processing, contributes to revenue growth, and works to ensure customer satisfaction. The company is unable to sponsor visas and requires candidates to be eligible to work in the United States.

Requirements

• High school diploma or equivalent.
• Fluency in both English and Spanish.
• Eligibility to work in the United States; visa sponsorship is not available.
• Proven experience in inside sales and customer service.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and team-oriented mindset.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite.
• Ability to execute the essential duties of the position, with or without accommodation.

Nice To Haves

• Familiarity with CRM software.

Responsibilities

• Provide product information, features, and benefits to potential customers.
• Reach out to leads and existing customers by phone, email, and CRM tools.
• Make outbound calls and follow up with cold and warm leads to develop new business opportunities.
• Identify customer needs and recommend suitable products or services.
• Prepare and deliver quotes, follow up on proposals, and close sales.
• Maintain accurate records of sales activities and customer interactions in the CRM system.
• Collaborate with the marketing team on campaigns and promotions.
• Meet or exceed monthly sales targets.
• Respond to customer inquiries by phone, email, and chat in a timely and professional manner.
• Resolve product or service issues by clarifying complaints, identifying causes, and offering solutions.
• Process orders, forms, applications, and requests.
• Follow up with customers to support satisfaction and retention.
• Maintain knowledge of company products and services to provide accurate information.

Benefits

• Base salary with monthly commissions tied to sales performance.
• Health insurance.
• Dental insurance.
• Vision insurance.
• On-the-job training tailored to the role.
• Employee assistance program.
• Paid time off and holidays.
• Opportunities for career advancement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED