Inside Sales/Counter Salesperson

Hajoca•Harrisonburg, VA

4d•Onsite

About The Position

This role is for an Inside Sales/Counter Salesperson who takes pride in providing an excellent customer experience. The ideal candidate is outgoing, knowledgeable, service-oriented, and determined to close sales and build lasting relationships with new and existing customers.

Requirements

1 year of experience in customer service or inside sales & Counter Sales contractor sales preferred.
Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
Outstanding customer service, telephone/verbal communication, and generous listening skills.
Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
Build influential relationships and trust with customers and vendors through open and interactive communication.
Able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.
Able to build positive working relationships and inspire teamwork with co-workers.
Able to learn and operate the computer related systems used to process orders.
Able to learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Nice To Haves

Knowledge of products sold in the Profit Center preferred

Responsibilities

Meet or exceed the sales targets established by your Manager.
Work with PCM to establish revenue and margin targets.
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Assist customers who pick up their order at our Profit Center.
Find innovative ways to grow sales with existing customers and become their trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and articulate our solutions.
Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
Accurately process and fill Sales Orders generated at the sales counter.
Attract and retain customers.
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
Provide customers with reliable information regarding product specifications, pricing, and availability.
Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
Ensure security and control is upheld at this primary point of customer contact.
Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.