Inside Counter Sales

Builders FirstSource•Rexburg, ID

1d•Hybrid

About The Position

Builders FirstSource is America’s largest supplier of building materials, value-added components, and building services to the professional market. We aim to make home ownership more achievable. At BFS, you’ll be provided with all the tools, training, and resources needed, and empowered to try new things, gain new experiences, and build a career with unlimited horizons. This role provides sales and customer service activities primarily related to retail customers, utilizing knowledge of sales techniques and industry knowledge.

Requirements

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

Nice To Haves

Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.

Responsibilities

Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
Actively engages in selling company products/services and related items.
Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Enters orders into system and schedules delivery of products.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Participates in coordinating and conducting customer workshops.
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.