Inside Sales Coordinator II

the Voith Group•Appleton, WI

3h•Onsite

About The Position

In this role, you will serve as the primary connection between our customers and sales team, playing a key role in delivering timely, accurate, and solutions‑driven support across the entire order lifecycle. You will manage customer inquiries, prepare quotations, process orders, and oversee fulfillment—ensuring every interaction reflects a high standard of service and clear, proactive communication. The ideal candidate is customer‑centric, exceptionally organized, and thrives in a fast‑paced environment. You are comfortable navigating multiple systems, managing competing priorities, and consistently delivering a responsive, positive customer experience.

Requirements

3-5 years or more related experience.
Proficiency with Microsoft Office Suite or similar software tools.
Excellent verbal and written communication skills.
Excellent organizational and time‑management abilities.
Excellent interpersonal and customer-service skills.
Strong problem‑solving and analytical skills.
Strong attention to detail.

Nice To Haves

Bilingual proficiency in English and Spanish preferred.
Proficient with JD Edwards or similar ERP software a plus.
Experience with paper machine equipment or OEM manufacturing a plus.
A technical school or college level degree or equivalent experience desired.

Responsibilities

Act as a point of contact for customer inquiries and provide an exceptional customer experience
Build and maintain strong relationships with current and potential customers.
Provide timely, accurate information regarding orders, products, pricing, shipments, invoices, and general service questions
Proactively follow-up on leads based on days of supply.
Oversee quote development to ensure fast, efficient customer turnaround.
Enter and maintain orders, review purchase details, track fulfillment, and manage changes or expedited requests to ensure on-time delivery.
Develop and discuss potential inventory strategies and long-term business strategies.
Monitor customer inventory targets, percentage of business, and days of supply.
Understand customer needs to ensure satisfaction and repeat business.
Prepare and process any necessary shipping documentation.
Maintain procure-to-pay and supplier-management platforms as needed by our customers.
Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads
Share market insights and provide customer feedback with the Customer Service Team to improve strategies.
Communicate proactively with customers regarding delays, changes, or service updates.
Participate in training, system upgrades, and cross-functional projects aimed at enhancing the customer experience.