Inside Sales Consultant - 1 Year Contract

Minto•North Vancouver, BC

18h•Hybrid

About The Position

As an Inside Sales Consultant, you will assist our prospective residents in their quest for rental accommodations, providing a best-in-class customer experience via the telephone, email, live-chat, or through other indirect delivery channels. This position is a hybrid role, working from home as well as supporting our site team.

Requirements

High School Diploma is required.
A minimum of two (2) years of experience in sales or hospitality, or a call centre environment.
Valid driver's license and vehicle required
Strong interpersonal and customer service skills
Effective communication (listening, verbal, written)
Fluent in English and French; other languages are a plus
Proficient in Microsoft Office
Good judgment and attention to detail
Initiative, creativity, and problem-solving abilities

Nice To Haves

Post-secondary education in a sales or marketing discipline would be considered an asset.

Responsibilities

Responds to all rental inquiries from prospective residents via telecom, email, and live-chat.
Enters all possible leads in ERP system to ensure that traffic data and reporting are complete and accurate.
Conducts in-depth interviews with prospective residents to determine their requirements and promote available Minto product that meets their needs.
Schedules appointments for showings with on-site Leasing Agent.
Facilitates the application process for prospective residents who do not need / or cannot arrange for a site visit.
Develops an in-depth knowledge of each property in our portfolio; the amenities for the property, and the advantages and benefits of renting from Minto so that this information can be shared with prospective residents.
Set personal goals and meets or exceeds monthly leasing targets provided by management.
Occasional site visits may be required on a quarterly basis.
Must be available to assist with tours when the agent is sick or on vacation.
Provides timely and proactive feedback to management regarding effectiveness of leasing incentives and rental rates.
Understands and adheres to company policies, contract requirements, the Residential Tenancies Act, the Human Rights Code, PIPEDA and all other legislation governing our business operations.
Other duties within the scope, spirit, and purpose of the job, as requested by management.