Inside Sales Consultant/Consultant aux ventes interne

Sysco•Montreal, QC

2d•Hybrid

About The Position

The incumbent in this position provides essential support to the sector by covering holidays, participating in various tasks, and preparing for a full-time assignment within six months of training or onboarding. The candidate will work closely with the Sector Manager (CS), taking on assigned responsibilities while gaining practical experience through training and backfilling roles as needed. Throughout the six-month development period, they will actively participate in holiday coverage and other key functions to acquire the skills necessary to assume an Inside Sales Consultant (CVI) role 6 months post-training/onboarding. The incumbent in this position is responsible for managing customer accounts to promote Sysco's products and services. Accounts primarily use e-commerce for orders. Incumbents are committed to providing exceptional customer service via phone, email, virtual communication platforms, and in-person (as requested). Incumbents are committed to providing exceptional business-to-business (B2B) sales consulting, penetrating and growing customer base, account management, customer service, and innovative solutions that differentiate Sysco in the marketplace.

Requirements

Post-secondary degree or equivalent experience.
Customer service experience.
Excellent oral and written communication skills.
Ability to work independently and strong organizational skills.
Superior (oral and written communication) and interpersonal skills.
Problem-solving, organizational, and negotiation skills.
Ability to successfully manage multiple priorities.
Flexible work schedule, including Sundays and holidays.
Intermediate proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook, and e-commerce concepts.
A valid driver’s license in good standing with access to a vehicle is required. Local travel is required.

Nice To Haves

Sales experience or equivalent in the food service industry is an asset, but not mandatory.

Responsibilities

Articulate and demonstrate Sysco’s value proposition to onboard and attract new customers to Sysco’s products, services, and promotions.
Increase customer wallet share and improve sales composition.
Mandatory use of CRM tool (Sysco 360) as a customer relationship management and pipeline management tool, as well as a communication and evaluation tool.
Manage an effective mix of order management channels, including phone, email, and e-commerce (minimum 50% to e-commerce) for all customer orders.
Grow the account portfolio and retain customer accounts to achieve profitable sales growth within the assigned territory.
Resolve customer issues and ensure a positive customer experience.
Assess customer business needs and analyze market trends to develop customer-centric product and service solutions.
Stay current on market conditions, product innovations, products, and competitor sales; share information with customers as part of value-added services.
Take a proactive approach to learning and development by actively participating in specialized training programs for a large group or sector to enhance consultative selling skills and product knowledge.
Credit and Accounts Receivable management.
The incumbent in this position usually works during normal business hours, but hours may vary by position based on customer needs. May be required to work overtime as needed.
Comply with Sysco’s food safety procedures and policy to ensure compliance with food quality, legality, and safety requirements.
Work safely with minimal environmental impact and understand the importance of immediately reporting all environmental hazards, incidents, and spills to their supervisor.
Understand the importance of protecting their own safety and the safety of colleagues and reporting hazards.
Perform any other duties as assigned, if applicable.

Benefits

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts
Short-Term and Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP & TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups