Inside Sales - Claims (Mandarin Required)

Asus•Fremont, CA

15h•Onsite

About The Position

As a Claim Team Inside Sales at ASUS, you will drive and oversee order review, chargeback processing, 2nd level customer inquiries, transportation claim, and workflow improvement. You will need to have a good understanding of US retail online operations and work closely with cross functional teams including Accounting, Finance, Operations, Fulfillment, and Business Planning. You will take the lead to minimize company losses, improve business processes, and enhance customer satisfaction level.

Requirements

BA/BS degree in Business Administration or equivalent
2 years of related work experience
Works well individually and with cross-functional teams
Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
Excellent written and verbal communication skills in English and Mandarin
Proficient in Microsoft Office, mainly Excel and Access
Organized and detail oriented

Responsibilities

Assist HQ team in Asia and communicate with sales representative/customer for North American customer accounts
Check and monitor on accounts A/R deductions to ensure the credit processed
Escalate and coordinate between departments to solve aging and help A/R close the book
Handle HQ team issue between sales and customer on daily basis inquiries
Read and understand channel program and provide assistance and solution to HQ claim team
Engage and resolve the pending claim between product management team, sales team and customer
Review data report from HQ team and debug issue for bottleneck case
Maintain good attendance and punctuality