Warehouse Specialist-CVG-Bilingual Mandarin Required

SwiftX•Elmwood Place, OH

13h•Onsite

About The Position

This role involves assisting with the operations of DSPs and warehouse staff, ensuring compliance with company standards, and supporting quality assurance protocols. The Warehouse Specialist will monitor performance, drive continuous improvement, and oversee warehouse activities for consistency and reliability. Responsibilities include participating in daily control meetings, performance reviews, recruiting qualified DSPs/Staffing Agencies, providing onboarding and training to improve service quality, managing vehicle resources, and optimizing collection models and processes. The role also requires coordination with internal teams and external partners, and handling daily operations and emergency responses.

Requirements

Fluent in both Chinese and English (written & spoken).
Must have legal work authorization in the U.S.
Proficient in Excel and data analysis tools.
Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams.
Able to multitask under pressure while maintaining professionalism.
Comfortable with phone and email communication.

Nice To Haves

Customer service or warehouse/logistics experience is a plus.
No extensive prior experience required for this specialist role.
Detail-oriented, responsible, and have solid communication skills.

Responsibilities

Assist operations of DSPs and warehouse staffs, ensuring compliance with company standards.
Support and enforce quality assurance protocols.
Monitor performance and drive continuous improvement.
Oversee warehouse activities for consistency and reliability.
Participate in daily control meetings and performance reviews.
Recruit qualified DSPs/Staffing Agencies and provide onboarding.
Design training to improve service quality.
Manage in-house and outsourced vehicle resources.
Continuously optimize collection models and processes.
Coordinate with internal teams and external partners.
Handle daily operations and emergency responses.