Inside Sales Center Confirmation Agent

Renewal•Orlando, FL

6d•Onsite

About The Position

The Inside Sales Center Confirmation Agent assists our team in maximizing the conversion rate of incoming calls, leads, and inquiries into scheduled appointments. You will ensure our calendar is filled with qualified appointments and that each appointment is confirmed within a set time frame. You will also work closely with our team of sales consultants, handling all incoming calls and inquiries.

Requirements

High School Diploma or Equivalent
At least 1yr of Sales & Marketing Experience
At least 1yr of Customer Service & Professional Phone Etiquette Experience
Must have reliable transportation
Must be comfortable utilizing dual computer screens
Must be proficient with computers and able to type at least thirty words per minute
Must be willing to undergo a criminal background check

Nice To Haves

Prior Experience within the Home Improvement or Appointment Setting Industry is a Plus

Responsibilities

Manage the team calendar, ensuring it remains consistently filled with qualified appointments while monitoring for any same-day appointments, confirmations, and cancellations.
Complete all appointment confirmations daily within the established time frame to maintain an accurate and reliable schedule.
Provide prompt support to sales consultants by quickly responding to any inquiries related to their scheduled appointments.
Professionally respond to inbound calls, emails, and live chats regarding homeowner inquiries.
Place outbound calls to potential clients and previous customers to generate additional leads.
Record detailed notes for each homeowner interaction proficiently and accurately.
Qualify incoming leads while generating interest in our products and services.
Schedule in-home sales consultant appointments and collaborate with the team as needed.
Provide excellent customer service and resolve issues with urgency and professionalism.