Remote Inside Sales Associate (Insurance Tech Startup)
About The Position
This job is what Jerry is all about: helping our customers take care of their most important assets, their car and home, with the kind of warmth and speed they didn't expect from an insurance company. Car and home are people’s most important assets, yet the experience of owning them is stuck in the 90s. Every part of the journey - insurance, repairs, financing, maintenance - is fragmented, complicated, and expensive. Jerry.ai is building the first app to help people manage it all. The work is fast-paced, high-energy, team-oriented, and fully remote. This role runs on two paths (sales and service). You don't have to know yet whether you're a sales person or a service person. We will figure this out together through the interview process. As a member in the Customer Operations team, some of your responsibilities could include: Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike. Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed. Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it. Problem solving to remove barriers between a customer and the right coverage. Processing service requests — vehicles, drivers, lienholders, policy documents. Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.
Requirements
- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Genuinely friendly and positive attitude and willingness to work as a team
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
Responsibilities
- Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
- Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
- Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
- Problem solving to remove barriers between a customer and the right coverage.
- Processing service requests — vehicles, drivers, lienholders, policy documents.
- Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.
Benefits
- Competitive wage and benefits (medical, dental, vision insurance, 401K match, paid vacation time).
- Equity (stock options) — we're a tech startup, and you own a piece of what you're building.
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week.
- Fully remote, with work equipment provided.
- A career path in one of the largest industries in the world — insurance. We pay for your P&C insurance license if you don’t have one yet.
- health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
