Inside Sales Associate | Technology & Security Solutions

The Staff Pad • Chicago, IL

1d • Onsite

About The Position

The Inside Sales Associate serves as a trusted resource for customers by providing product expertise, managing sales opportunities, and delivering exceptional customer experience across multiple communication channels. The Inside Sales Associate is responsible for developing and maintaining customer relationships, identifying sales opportunities, supporting existing accounts, and contributing to branch growth objectives. This role works closely with customers, vendors, and internal teams to ensure timely service, accurate order management, and successful project outcomes.

Requirements

• Associate degree or equivalent combination of education and relevant sales experience preferred
• Minimum of 3 years of experience in inside sales, business development, account management, customer service, or a related field
• Experience within low-voltage systems, security products, surveillance, access control, electrical distribution, technology solutions, or a related industry is highly preferred
• Strong interpersonal and relationship-building skills
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical-thinking skills
• Proficiency with CRM platforms, ERP systems, Microsoft Office, and other business software tools
• Self-motivated with the ability to work independently while contributing to a collaborative team environment
• Commitment to delivering exceptional customer service and support

Responsibilities

• Build and maintain strong relationships with existing customers while identifying opportunities to expand business
• Prospect and engage new customers through outbound calls, email outreach, referrals, and other business development activities
• Follow up on leads, quotes, and open opportunities to maximize sales conversions
• Provide product recommendations and technical guidance based on customer needs
• Serve as a primary point of contact for customer inquiries, orders, and service requests
• Resolve customer concerns professionally and proactively while ensuring a positive customer experience
• Utilize CRM and ERP systems to document activities, manage opportunities, and maintain accurate customer records
• Collaborate with operations, purchasing, logistics, and accounting teams to ensure seamless order fulfillment
• Stay informed on industry trends, emerging technologies, and product offerings through ongoing training and professional development
• Consistently achieve sales, margin, and customer engagement goals established by leadership
• Maintain accurate pricing, order, and customer information while adhering to company policies and procedures
• Support branch initiatives and contribute to overall team success

Benefits

• Competitive base salary with incentive opportunities
• Comprehensive medical, dental, and vision benefits
• Retirement savings and company-sponsored financial programs
• Professional development, product training, and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree