Inside Solutions Sales Engineer

Caterpillar • Griffin, GA

2d • Onsite

About The Position

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Job Summary: Caterpillar’s Electric Power Division has an open opportunity as an Inside Solutions Sales Engineer. The Inside Solutions Sales Engineer will manage activities by coordinating information alignment between customers (demand management) and internal organizations (supply management).

Requirements

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Level Working Knowledge: Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Level Basic Understanding: Explains how own organization compares to others in the industry.
• Describes key products and services in the industry.
• Identifies key industry segments and associated characteristics.
• Names key industry players, leaders, and trendsetters.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Level Working Knowledge: Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Level Basic Understanding: Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Nice To Haves

• Mechanical or electrical engineering degree is highly desired.
• Advanced skill with spreadsheet functionality and/or data visualization tools.
• Mechanical inclination / intuitive understanding of mechanical systems.
• Detail & precision-oriented personality.

Responsibilities

• Answer product availability inquiries or requests for custom quotes – often gathering pertinent information from the customer.
• Develop and support customer relationships to foster new prospects and find opportunities to introduce the organization's products and services.
• Gather and align demand information from various sources and ensure accurate / current forecast information is available to the execution team.
• Gather and keep updated open manufacturing capacity and process limitations to ensure accurate / current visibility to supply availability.
• Drive and Track forecast alignment with supply availability – develop process / tools to do so efficiently.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level