Inside Sales Associate I

MITER Brands • Gratz, PA

1d • Onsite

About The Position

MI Windows & Doors is seeking an Inside Sales Associate to support their dealer partners by delivering exceptional customer service and sales support. This role serves as the primary point of contact for dealer orders and inquiries within an assigned territory and acts as a key liaison between customers, sales, and internal teams across the organization. MITER Brands is one of the nation’s largest and most respected window and door manufacturers, home to industry‑leading brands including MI Windows & Doors, Milgard Windows & Doors, Western Window Systems, and PGT Innovations. The company is committed to quality, innovation, and exceptional customer experiences.

Requirements

• 2+ years of customer service experience using an enterprise system
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Strong communication skills and attention to detail

Nice To Haves

• Manufacturing or distribution experience preferred
• CAD drawing experience a plus

Responsibilities

• Respond to dealer and customer inquiries with accuracy and professionalism
• Partner with Outside Sales to resolve order and service concerns
• Act as a technical resource by utilizing CAD drawings and product references
• Coordinate with Production, Credit, and Delivery teams to support order fulfillment
• Process and release dealer orders, including acknowledgments and updates
• Make outbound calls to strengthen dealer relationships
• Model MITER Brands’ Core Values in daily interactions

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees