Inside Sales Associate I

Boyd•Grand Rapids, MI

1d•Onsite

About The Position

Position: Inside Sales Associate I Job Summary This Inside Sales Associate manages assigned accounts and programs, focusing on revenue growth through strong relationships, understanding customer needs, and delivering exceptional service. Essential Job Responsibilities Develop sales goals and drive account growth by building strong relationships with existing and new customers. Present and demonstrate the value of products and services to prospective or existing buyers and other decision makers. Manage customer quote requests by coordinating with Estimating, reviewing finalized quotes, presenting them to customers, and negotiating terms as needed. Collaborate across departments to support order fulfillment and program planning. Partner with Sales and Production to oversee new product launches and ensure smooth implementation through established processes. Manage prospects through the sales cycle and maintain opportunity pipeline. Compile and analyze data to prepare reports for management. Investigate and assist to resolve customer complaints. Keep customer information and activity up to date in CRM database. Perform additional duties as assigned.

Requirements

Bachelor's degree or equivalent
4+ years related experience or equivalent combination of education and experience in a technical selling role
Previous manufacturing experience
Proficient with MS Office software (Word, PowerPoint, Excel, Outlook) and use of a PC
Ability to learn and use a CRM (Salesforce) and sales enablement tools
Ability to learn and use and interpret reporting metrics from company database
Strong attention to detail with a focus on quality at all times.
Strong verbal and written communication skills.
Good analytical and decision-making skills.
Strong organization and time management skills with the ability to prioritize work based on business needs.
Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
Ability to work under time constraints with changing priorities under minimal supervision.
Must be able to follow directions and work in a team environment.

Nice To Haves

Data Analysis: Ability to analyze metrics and extrapolate practical solutions and recommendations.
Negotiation: Ability to communicate and deliver a value proposition; broker relevant deals and deliver a win-win oriented
Project Management: The ability to manage your task flow and complete assignments on time.
Communication: Ability to deliver written and oral communications in constructive and concise manner.
Travel: Limited travel required to meet current customers and develop new ones.
Business Savvy: A strategic thinker who is disciplined and exhibits a strong understanding of the business, its financial commitments, customers, competitive environment and other key metrics.
Self-Starter: Ability to work independently and is able to plan and prioritize activities.
Innovation/Creativity: Boldly champions and embraces continuous improvements through new and creative ideas. Open-minded, courageous and challenges the status quo to improve business.
Execution Excellence: Consistently delivers strong business results and maintains a passion for winning. Complies with all legal requirements.

Responsibilities

Develop sales goals and drive account growth by building strong relationships with existing and new customers.
Present and demonstrate the value of products and services to prospective or existing buyers and other decision makers.
Manage customer quote requests by coordinating with Estimating, reviewing finalized quotes, presenting them to customers, and negotiating terms as needed.
Collaborate across departments to support order fulfillment and program planning.
Partner with Sales and Production to oversee new product launches and ensure smooth implementation through established processes.
Manage prospects through the sales cycle and maintain opportunity pipeline.
Compile and analyze data to prepare reports for management.
Investigate and assist to resolve customer complaints.
Keep customer information and activity up to date in CRM database.
Perform additional duties as assigned.