Inside Sales & Appointment Supervisor
About The Position
Joyce Factory Direct is seeking an experienced and motivated Inside Sales & Appointment Supervisor to lead, coach, and develop their team of Inside Sales and Appointment Specialists. This role involves day-to-day supervision, ensuring consistent performance, high-quality customer interactions, and a strong pipeline of qualified appointments for the In-Home Sales team. The ideal candidate is a hands-on leader passionate about people development, performance coaching, and fostering a positive, accountable team culture. Key responsibilities include training new team members, refining skills, and supporting individual and departmental goals.
Requirements
- Previous experience leading or coaching a sales or customer service team
- Strong coaching and communication skills with a focus on employee development
- Ability to motivate, train, and hold others accountable in a positive way
- Comfort providing constructive feedback and performance guidance
- A goal-oriented mindset with the ability to balance team results and individual growth
- Strong organizational and time-management skills
Nice To Haves
- Flexibility to work evenings and weekends based on business needs
- Reliable transportation to and from work
Responsibilities
- Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance
- Provide ongoing training, feedback, and one-on-one coaching focused on skill development and growth
- Set clear expectations and hold team members accountable to activity, quality, and appointment-setting goals
- Make outbound calls to warm leads and handle inbound customer inquiries as needed
- Engage customers in a professional, friendly, and consultative manner
- Educate homeowners on Joyce products, services, and value propositions
- Schedule, confirm, and support high-quality in-home consultation appointments
- Monitor call quality, customer interactions, and overall appointment performance
- Identify opportunities for performance improvement, process refinement, and team development
Benefits
- Health, Dental, and Vision Insurance
- PTO and vacation
- 401(k) with a 25% uncapped company match
- Flexible scheduling with control over your calendar
- Employee discounts on home improvement services
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
