Inside Sales and Planning Representative
About The Position
ICS is a manufacturer of custom cables, harnesses, electro-mechanical assemblies, and industrial panels. We are a turn-key supplier supporting customers from design through manufacturing, testing, and delivery of complex interconnect solutions. This position is primarily responsible for production scheduling and planning, with additional responsibility for inside sales and customer coordination. The role ensures that daily production plans are aligned with customer demand, material availability, and monthly revenue targets. The Inside Sales & Planning Representative works closely with the Production Manager to prioritize work, manage capacity, and execute schedules that support on-time delivery and revenue goals. This role also supports customer communication, quoting, and order management to ensure accurate commitments and strong customer service. The ideal candidate is highly organized, detail-oriented, and able to balance planning responsibilities with customer interaction in a fast-paced, custom manufacturing environment. Success in this role is defined by schedule accuracy, alignment to monthly revenue targets, on-time delivery performance, and effective coordination between production, sales, and customers. This person values accountability, responsiveness, teamwork, and continuous improvement.
Requirements
- Associate’s or Bachelor’s degree in Business, Operations, Supply Chain, or related field (or equivalent experience)
- 2–5 years of experience in production scheduling, planning, inside sales, or a manufacturing environment
- Strong understanding of production scheduling, MRP/ERP systems, and order flow
- Knowledge of manufacturing operations and supply chain coordination
- Strong organizational and time management skills
- Ability to prioritize and manage competing demands
- Effective communication and cross-functional coordination skills
- Analytical and problem-solving abilities
- Proficiency in Microsoft Excel and ERP systems
- Strong attention to detail and accuracy
Nice To Haves
- Experience in a custom or engineered-to-order environment preferred
Responsibilities
- Leading daily production scheduling and planning activities
- Aligning production priorities with monthly revenue targets
- Coordinating closely with the Production Manager on execution
- Supporting customer orders, quoting, and communication
- Maintaining accurate ERP system data and reporting
- Develop and manage daily and weekly production schedules aligned with demand and capacity
- Prioritize work in coordination with the Production Manager to meet delivery and revenue targets
- Schedule raw materials and purchased components from release through production (“billet to box”)
- Review and respond to MRP messages on a daily basis
- Identify capacity and material constraints and drive resolution
- Release and manage production orders
- Monitor schedule performance and adjust as needed to support on-time delivery
- Align production schedules with monthly revenue targets
- Partner with leadership to identify risks and gaps to achieving revenue goals
- Support actions to recover schedule delays or production shortfalls
- Participate in daily/weekly alignment meetings to track performance
- Support quoting (RFQs) and communicate accurate delivery commitments
- Process and manage customer orders, changes, and order acknowledgments
- Provide timely updates to customers regarding order status and delivery
- Maintain backlog accuracy and support order prioritization
- Ensure alignment between customer expectations and operational capabilities
- Coordinate with purchasing and suppliers to resolve material shortages
- Support inventory control and lead time reduction efforts
- Analyze trends in production, delivery, and order flow
- Create and maintain reports to support planning and performance tracking
- Participate in continuous improvement (CI) initiatives
- Execute daily production scheduling as first priority each day
- Coordinate closely with Production Manager on priorities and constraints
- Monitor backlog, production schedules, and shipment commitments
- Communicate schedule updates internally and externally as needed
- Analyze MRP data and respond to system messages
- Support customer communication and quoting activities
- Track performance against revenue and delivery goals
- Other responsibilities, initiatives, and ad-hoc projects as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
