Inside Sales and Material Control Specialist - Japanese

Cinter Career•Fremont, CA

6d•Hybrid

About The Position

・Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP system. ・Collaborate with management to develop, plan, prepare and execute on strategic deals in complex sales cycles. ・Develop sales forecasting activities and set appropriate performance goals. ・Successfully match customer price/technical requirements to proposed solutions under the guidance of the Account Managers. ・Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any requests. ・Take ownership of assigned customers and serve as the lead point of contact for any and all matters specific to your customers. ・Manage various work streams to ensure the timely and successful delivery of our solutions according to customer needs and objectives. ・Communicate clearly the progress through monthly/quarterly initiatives to management. ・Develop forecasts; track and analyze key account metrics. ・Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth attainment. ・Update the status of manufacturing by attending weekly production meetings; incorporating delivery schedule changes into the open order register; monitoring the backlog for accuracy. ・Organize and maintain information for management on current and historical sales; booking reports; and RMAs from issuance to final disposition. ・Prepare reports which includes collecting, disseminating, and presenting objective data; develop recommendations on cause or corrective action; and execute expedient follow-up to ensure FOA financial objectives and complete customer satisfaction. ・Generate quotations for standard products while maintaining an up-to-date price list as per Account Managers’ instructions. ・Take the initiative to maintain currency of technical knowledge by routinely walking through manufacturing operations to observe the latest techniques or capabilities. ・Assist with phone system as a back-up for: answering incoming calls; and paging. ・Train new inside sales and sales personnel in cross-over job-related duties. ・Measures of success include new customer acquisition rates, renewal rates, identifying up-selling and cross selling opportunities, customer satisfaction and contribution to overall sales team and business success. ・Protect organization’s value by keeping proprietary information confidential. Sales Support ・Provide sales and customer service support to new and existing accounts by developing, planning and organizing a daily work schedule to include: customer contact through various media; response to customer inquiries; opening new customer accounts; creating new records and updating existing ones; maintaining hard copy records; order entry, modification, and invoicing and filing. ・Provide information to management regarding pricing concerns; account activity; new quoting activity; historical account information; and changes in customer protocol or competitive advantages. Material Control ・Schedule shipments to ensure delivery by promised deadlines. ・Receive orders and assign shipments to appropriate carriers. ・Monitor inventory via an enterprise resource planning system or similar control system. ・Assist outside sales representatives and/or engineers with order status inquiries and special customer needs. ・Resolves delivery problems. ・Analyzes inventory procedures; recommends updates and improvements to material control director. ・Performs other related duties as assigned.

Requirements

Minimum 2-year experience in inside sales and/or customer service in a high-tech company. Capital equipment or wafer tool processing company is a plus.
Experience in data entry and spread sheet preparation.
Excellent verbal and written communication skills.
Excellent sales and customer service skills with proven negotiation skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Advanced knowledge and skills of Microsoft Office Excel.
Language skill in Japanese, speaking, reading, and writing.

Nice To Haves

Capital equipment or wafer tool processing company is a plus.

Responsibilities

Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP system.
Collaborate with management to develop, plan, prepare and execute on strategic deals in complex sales cycles.
Develop sales forecasting activities and set appropriate performance goals.
Successfully match customer price/technical requirements to proposed solutions under the guidance of the Account Managers.
Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any requests.
Take ownership of assigned customers and serve as the lead point of contact for any and all matters specific to your customers.
Manage various work streams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress through monthly/quarterly initiatives to management.
Develop forecasts; track and analyze key account metrics.
Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth attainment.
Update the status of manufacturing by attending weekly production meetings; incorporating delivery schedule changes into the open order register; monitoring the backlog for accuracy.
Organize and maintain information for management on current and historical sales; booking reports; and RMAs from issuance to final disposition.
Prepare reports which includes collecting, disseminating, and presenting objective data; develop recommendations on cause or corrective action; and execute expedient follow-up to ensure FOA financial objectives and complete customer satisfaction.
Generate quotations for standard products while maintaining an up-to-date price list as per Account Managers’ instructions.
Take the initiative to maintain currency of technical knowledge by routinely walking through manufacturing operations to observe the latest techniques or capabilities.
Assist with phone system as a back-up for: answering incoming calls; and paging.
Train new inside sales and sales personnel in cross-over job-related duties.
Provide sales and customer service support to new and existing accounts by developing, planning and organizing a daily work schedule to include: customer contact through various media; response to customer inquiries; opening new customer accounts; creating new records and updating existing ones; maintaining hard copy records; order entry, modification, and invoicing and filing.
Provide information to management regarding pricing concerns; account activity; new quoting activity; historical account information; and changes in customer protocol or competitive advantages.
Schedule shipments to ensure delivery by promised deadlines.
Receive orders and assign shipments to appropriate carriers.
Monitor inventory via an enterprise resource planning system or similar control system.
Assist outside sales representatives and/or engineers with order status inquiries and special customer needs.
Resolves delivery problems.
Analyzes inventory procedures; recommends updates and improvements to material control director.
Performs other related duties as assigned.