Inside Sales and Material Control Specialist - Japanese

Cinter Career•Fremont, CA

22d•$25 - $30•Hybrid

About The Position

This role is for an Inside Sales and Material Control Specialist with a client in the semiconductor industry. The position is permanent and full-time, offering a hybrid working style in Fremont, CA. The specialist will be responsible for managing sales processes, customer orders, and material control to ensure timely delivery and customer satisfaction. Fluency in both English and Japanese is required.

Requirements

Minimum 2-year experience in inside sales and/or customer service in a high-tech company.
Experience in data entry and spreadsheet preparation.
Excellent verbal and written communication skills.
Excellent sales and customer service skills with proven negotiation skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Advanced knowledge and skills of Microsoft Office Excel.
Language skill in Japanese, speaking, reading, and writing.

Nice To Haves

Capital equipment or wafer tool processing company experience is a plus.

Responsibilities

Process, generate, analyze, and maintain quotes, customer POs, sale orders, and RMAs using the ERP system.
Collaborate with management to develop, plan, prepare, and execute strategic deals in complex sales cycles.
Develop sales forecasting activities and set appropriate performance goals.
Match customer price/technical requirements to proposed solutions under the guidance of Account Managers.
Communicate client needs to the FOA Engineering Team for existing issues, problems, and requests.
Take ownership of assigned customers and serve as the lead point of contact.
Manage various work streams to ensure the timely and successful delivery of solutions.
Communicate progress through monthly/quarterly initiatives to management.
Develop forecasts; track and analyze key account metrics.
Identify and grow opportunities and collaborate with sales and marketing teams.
Update manufacturing status by attending weekly production meetings, incorporating delivery schedule changes, and monitoring backlog accuracy.
Organize and maintain information for management on current and historical sales, booking reports, and RMAs.
Prepare reports, including collecting, disseminating, and presenting objective data; develop recommendations for corrective action; and execute follow-up.
Generate quotations for standard products while maintaining an up-to-date price list.
Maintain technical knowledge by observing manufacturing operations and techniques.
Assist with the phone system as a back-up for answering incoming calls and paging.
Train new inside sales and sales personnel in cross-over job-related duties.
Provide sales and customer service support to new and existing accounts.
Schedule shipments to ensure delivery by promised deadlines.
Receive orders and assign shipments to appropriate carriers.
Monitor inventory via an enterprise resource planning system or similar control system.
Assist outside sales representatives and/or engineers with order status inquiries and special customer needs.
Resolve delivery problems.
Analyze inventory procedures and recommend updates and improvements to the material control director.
Perform other related duties as assigned.