Inside Sales Administrator

ChampionX•Houston, TX

3d•Onsite

About The Position

This role plays a fundamental part in ensuring business growth alignment between the customer and inside sales staff and outside sales teams. The main responsibility of the Inside Sale Administrator is to be the liaison between our end users, channel partners and inside and outside sales teams while building relationships and collaborating with distribution at the purchasing level through email, phone communication and quoting to receive perfect purchase orders.

Requirements

Associates degree and 2 years of relevant experience.
2 years work experience in sales administration or similar role.
2 years’ experience in CRM software, Oracle and Microsoft Office (MS Excel particularly).
Strong knowledge of sales performance metrics and KPIs.
Outstanding organizational and multitasking skills.
Team-player mindset with high level of dedication to raising the bar for the whole team.
Ability to prioritize work and succeed under deadlines.
Ability to effectively communicate with all levels of employees and customers

Responsibilities

Conduct outbound calls and emails to support communication across Sales and Operations teams
Support the Sales team by ensuring timely and responsive follow-up
Manage customer price lists and maintain accurate, up-to-date sales records
Maintain a high level of attention to detail across data entry, order processing, and reporting
Monitor open order reports and take proactive action on items at risk of missing promised delivery dates
Process purchase orders and update inventory records in Oracle
Prepare and process quotes in a timely manner, ensuring accuracy and proper pricing approvals
Act as a liaison between departments to promote effective communication and workflow
Manage day-to-day account activities and ensure accurate customer data within internal system
Assist with inventory, billing, and operational issue resolution
Identify opportunities for continuous improvement in processes and workflows
Support our safety-first culture by proactively identifying and reporting safety observations on a regular basis