Inside Sales Representative

Aston Carter•Clearwater, FL

8d•$22 - $25•Onsite

About The Position

The Inside Sales Administrator supports sales and operations by managing inside sales activities, customer service, order processing, and administrative tasks. The role is a primary customer contact and coordinates with sales, engineering, production, purchasing, and shipping to support timely, accurate delivery of custom control panels and related components. It requires strong communication skills, technical aptitude, and precise recordkeeping in CRM and ERP systems. This is a contract-to-hire, fully onsite position based in Clearwater, Florida. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The work environment is described as friendly and supportive, with an air-conditioned workspace and a varied workload. A commission structure is available upon conversion to a permanent role. The stated pay range is $22.00–$25.00 per hour. Eligible benefits for the temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave.

Requirements

At least 2 years of inside sales, customer service, or administrative experience; manufacturing, electrical, or controls industry experience is preferred.
Demonstrated experience in sales support, order inquiries, customer support, and administrative support.
Proficiency with CRM and ERP systems such as Salesforce, Epicor, NetSuite, or similar platforms.
Strong skills in Microsoft Office, including Excel, Word, and Outlook.
Experience with inside sales processes, account management, and basic sales operations.
Strong verbal and written communication skills and a customer-focused approach.
Attention to detail and strong organizational skills, with the ability to manage multiple orders and priorities.
Basic technical aptitude to read part numbers, simple schematics, and bills of material.
Problem-solving skills and the ability to identify issues and escalate them appropriately.
Ability to collaborate with production, purchasing, engineering, and other cross-functional teams.
Ability to work under deadlines and adapt to changing priorities in a fast-paced environment.

Nice To Haves

Technical familiarity with electrical control panels, PLCs, relays, enclosures, and wiring.
Experience supporting marketing activities such as updating product listings and assisting with tradeshow logistics.
Experience working with custom or engineered products.
Comfort serving as the primary liaison between customers and engineering for quotes, orders, and project coordination.

Responsibilities

Respond to customer inquiries by phone, email, and web leads, providing prompt, professional service.
Qualify and nurture leads, provide product information, prepare accurate quotes, and follow up to close orders.
Maintain current pricing, product availability, and lead times, and recommend alternatives when needed.
Prepare and send proposals, formal quotations, and sales acknowledgements.
Upsell related components, maintenance contracts, or expedited services when appropriate.
Enter and manage sales orders in ERP systems, verifying part numbers, bills of material, and customer specifications.
Coordinate order acceptance, production routing and scheduling, and shipping with production, purchasing, and logistics teams.
Track order status and communicate delays, changes, and issues to customers and internal stakeholders.
Generate and distribute sales documents, including packing lists, invoices, and certificates of compliance.
Answer calls and online inquiries, and route and resolve customer requests efficiently.
Maintain customer records, pricing lists, product files, and quote and order histories in ERP and CRM systems.
Prepare management reports, including sales metrics, backlog summaries, and outstanding quotes.
Assist with inventory checks, purchase requisitions for common stock items, and vendor follow-up.
Route technical questions to appropriate internal resources and ensure timely follow-up.
Schedule calls, conference calls, meetings, and site visits to support sales and project coordination.
Collaborate with engineering and estimating teams to clarify specifications, subassemblies, wiring diagrams, and approvals.
Review customer drawings and documentation for completeness and escalate technical issues when necessary.
Support marketing by updating product listings and assisting with tradeshow logistics and sales collateral.