Inside Sales Account Manager

Copperweld Bimetallics LLC•Brentwood, TN

3h•Hybrid

About The Position

Copperweld is seeking a driven and dedicated Inside Sales professional to support its Building Wire segment's outside sales team. This role involves devising and delivering sales activity plans, including territory and strategic planning, and engaging with internal and external customers. The ideal candidate is detail-oriented, customer-focused, and collaborates effectively across departments to meet customer needs and expectations. This hybrid position is based in Brentwood, TN, and reports to the Inside Sales Manager – Building Wire.

Requirements

Associate's degree with 5+ years' experience, or Bachelor's degree with 2+ years' experience.
A self-motivated, adaptable go-getter attitude.
Ability to thrive in a fast-paced environment.
Excellent problem-solving skills, a customer-focused mindset, and a proactive approach to issue resolution.
Proficiency with CRM software and ERP systems for managing customer information and order processing.
Strong organizational skills and attention to detail, with the ability to juggle multiple priorities.
Exceptional written and verbal communication skills, with the ability to collaborate effectively across departments.

Responsibilities

Work effectively with individuals at all levels of the organization.
Strategically quote to meet and exceed sales targets by maximizing market share and profits.
Drive client engagement and manage customer relations.
Multi-task while maintaining accurate sales and pipeline data.
Adapt to ever-changing market expectations and objectives.
Work closely with Outside Sales Territory Account Managers to ensure customer requirements and expectations are clearly defined, understood, and achieved.
Monitor sales trends and develop action plans/recommendations for leadership.
Learn our products and their applications, and seek out opportunities to grow that knowledge.
Occasionally attend trade shows and network to promote our products and stay current on competitive trends.
Perform needs assessments to identify differentiation and uncover potential business opportunities.
Build relationships with relevant industry organizations — suppliers, customers, and manufacturers of complementary products.
Process customer material returns, ensuring proper credit/exchange handling and root-cause analysis with corrective actions to prevent recurrence.
Oversee customer account management, including quoting, daily order-entry support, new account setup, and sending customer price sheets.
Assist Sales in gathering, updating, and maintaining customer forecasts.
Perform other duties as assigned.