Account Manager - Inside Sales

Delmar International Inc.•Glendale Heights, IL

3h•$70,000 - $80,000•Onsite

About The Position

Reporting to the Vice President of Business Development and Sales, the Account Manager - Inside Sales will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service. Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company.

Requirements

Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment
Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts
Ability to ask the right questions, listen carefully and understand customers' needs
Proven problem-solving skills
Excellent communication skills

Nice To Haves

Experience in ocean, air, ground, brokerage, or warehousing
Bachelor's degree in business or a related field
Knowledge of current air and ocean service offerings for transatlantic shipments to the United States
Travel may be required

Responsibilities

Support existing accounts
Identify and pursue new business opportunities through both inside and outside sales outreach
Prepare customer quotes
Maintain and update databases
Deliver exceptional customer service
Respond to customer inquiries
Conduct customer review calls
Fulfill other tasks assigned by the company