Inside Sales Account Manager - Kitchener/Waterloo Area
About The Position
The Inside Sales - Account Manager enhances customer and co-worker experiences by being the key point of contact between Next and plumbing Contractors to grow the customer base and increase NEXT’s total revenue. At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work. To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.
Requirements
- Ability to consistently model Next’s core values and character expectations
- Excellent plumbing product knowledge
- Excellent customer service skills and ability to build long-lasting relationships
- Excellent organizational and multitasking abilities to manage various orders and activities
- Excellent written and verbal communication skills
- Strong problem-solving & prioritization skills
- Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)
Nice To Haves
- 3 to 5 + years of previous Wholesale experience in a similar role is an asset
Responsibilities
- Develop and maintain relationships with both new and existing customers by conducting daily customer interactions and offering product knowledge and assistance for their daily requirements
- Continuously look for opportunities to increase customer lists by contacting new and unassigned customers
- Provide customer support including answering incoming calls, order entry, product sourcing, and follow-up as required
- Based on customer needs, funnel sourcing requests to Inside Hydronic Sales
- Assist Inside Sales in handling all incoming phone, fax and e-mail customer care issues
- Review daily reports to ensure pricing accuracy for customer orders prior to billing
- Liaison with shipping department (Corporate and/or Branch) for all special customer requests
- Collaborate with Accounts Receivable to resolve credit issues and pricing discrepancies
- Engage with vendors to coordinate product training sessions for customers
- Source products and negotiate pricing as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
