Area Director Government - Kitchener

Bayshore • Kitchener, ON

1d • Onsite

About The Position

Bayshore HealthCare is a leading provider of home and community health care services in Canada, recognized for its commitment to quality and innovation. As a privately owned company with a long-standing history of excellence, Bayshore is dedicated to enhancing the lives of Canadians by providing customized care solutions that enable clients to remain in their homes. We are seeking an experienced and dynamic business professional to join our team as the Area Director for our government-funded branch. In this pivotal role, you will oversee all facets of local branch operations, including Business Development, Human Resources, Budget and Finance, Quality Management, Information Systems, and Compliance. Join us in making a meaningful impact within our community through effective leadership and innovative solutions.

Requirements

• Completion of a Bachelor’s degree in Business or a health-related discipline
• Solid knowledge of the principles, practices and methods of: Business Development and Sustainability, Operations Management, Service Delivery and Contract Compliance, Financial Management and Control, Program Development, Implementation and Evaluation, Human Resources Practices.
• At least five (5) years of progressively responsible recent experience in management, two of which were at a supervisory level and preferably in a health care setting
• Strong track record in leading the development and integration of profitable business and marketing plans
• Demonstrated ability to handle all aspects of human resources and oversee information systems.
• Exceptional interpersonal skills and decision-making skills
• Ability to handle difficult situations in an objective consistent format
• Strong entrepreneurial and marketing skills
• Ability to work independently and effectively lead a team
• Demonstrated knowledge of personal computers and related software such as Windows and payroll/billing systems
• Commitment to continual learning
• Above average report writing and communication skills
• Valid driver’s license and willingness to undertake out-of-town travel as required.

Responsibilities

• Lead branch operations and staffing to ensure tasks are carried out effectively and efficiently; proactively manage change.
• Champion company-sponsored programs (clinical, marketing, risk management, etc.) in accordance with policies and processes. Proactively suggest new program ideas to corporate and division support staff.
• Direct human resources activities, including workforce planning, recruitment, selection, retention, orientation, training, compensation, discipline, employee recognition, and policy implementation.
• Ensure client care and service comply with local, provincial, and federal legislation, the company’s Code of Ethics, Statement of Client Rights and Responsibilities, and Standards of Practice. Oversee contractual agreements and liaise with funding partners and clients.
• Collaborate on the implementation and maintenance of office information systems; ensure local systems support availability.
• Lead client satisfaction initiatives; follow up on client concerns and complaints, documenting outcomes.
• Participate in ongoing internal and external continuing education activities.
• Engage in quality activities and continuous improvement initiatives in line with the company’s Quality Management System.
• Promote proactive health and safety activities; notify immediate supervisor of any health and safety risks or concerns. Complete accident reports for direct reports who injure themselves on the job within 24 hours of the incident.
• Maintain confidentiality of client and corporate information.
• Complete other tasks as requested.
• Develop and lead the implementation of annual business and marketing plans; monitor and evaluate outcomes against defined goals and objectives. Prepare and submit an annual report within two months of fiscal year-end.
• Participate in the development and implementation of corporate strategic business and marketing plans as requested.
• Promote Bayshore through participation in local healthcare or business committees and community events.
• Develop, implement, and evaluate an internal financial system that is accurate and efficient, in line with the Operations Director’s direction.
• Prepare an annual budget and manage expenses relative to revenue.
• Analyze the branch’s ongoing financial status to ensure financial goals are achieved.
• Complete monthly and annual financial reports as requested.
• Lead the development, implementation, and evaluation of the Quality Management System; coordinate continuous improvement initiatives.
• Arrange internal quality audits and reviews as requested by the National Service Centre.
• Complete all required Quality Management Reports.
• Ensure employees are trained in and follow safe work procedures, company health and safety policies, and all applicable federal, provincial, and municipal regulations.
• Cooperate fully with the Safety Representative/Joint Health and Safety Committee and ensure all employees share responsibility for identifying and solving workplace health and safety problems.

Benefits

• Platinum member of Canada’s Best Managed Companies Program every year since 2006
• Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario (2015)
• Canada’s Best Employers in Forbes 2023 list
• Commitment to Equity, Diversity & Inclusion
• Fostering an inclusive workplace
• Compliance with Human Rights Codes and Accessibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager