Inside Sales Account Manager

Dealer Tire•Cleveland, OH

20d•$63,750 - $73,500•Onsite

About The Position

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. As an Account Manager - Corporate, your essential job functions will include serving as a day-to-day key relationship manager between Dealer Tire and assigned Dealers primarily via telephone and web-based communications. You will create and leverage OEM and Dealer relationships to manage, support, and grow the OEM Tire and light maintenance programs. You will research, develop and recommend high impact business plans and strategies with Dealer decision makers, and guide them in managing these plans to maximize the benefits of the OEM Tire and light maintenance programs in order to increase Dealer sales and drive customer loyalty. This includes inventory planning and management strategies and recommendations, best industry practices recommendations, new product development updates, identifying and reacting to competitive threats, trends, and issues, and pricing and promotion strategies. You will strategically manage and resolve customer relations issues relating to any Metro Center and Distribution Center activity affecting assigned Dealers and meet internal and external productivity goals. You will also guide Dealers in developing and implementing pricing, marketing, and promotion strategies/plans, and use knowledge, experience, Dealer Tire proprietary tools, third party promotional resources and marketing support, to assist Dealers in the maintenance and updating of their pricing, marketing, and promotion strategies/plans. Tools and resources may include retail selling guides (DRSG), special promotion materials, point of purchase availability and usage, OEM and supplier promotional funding, and Dealer Tire training programs (onsite and web-based). You will identify qualifying, potential new Dealers for on and off program participation, make significant contacts and presentations to decision makers, via web-x tutorial, to ensure dealership alignment with Dealer Tire program, identify new business opportunities for Dealer Tire and assigned Dealers through alliance partner field contacts, and develop account strategies to increase revenues and improve customer loyalty.

Requirements

Ability to use consultative selling process
Results Orientation
Agility
Initiative
Influence
Strategic Thinker
Customer Focus
Understand Data
Apply Knowledge
Set Objectives
Work Efficiently
Sitting for long periods of time
Continuous viewing and inputting data to a computer screen
Talking on the telephone for long periods of time
Limited travel, as needed
Pass a pre-employment drug screening

Responsibilities

Serve as a day to day key relationship manager between Dealer Tire and assigned Dealers primarily via telephone and web based communications
Create and leverage OEM and Dealer relationships to manage, support, and grow the OEM Tire and light maintenance programs
Research, develop and recommend high impact business plans and strategies with Dealer decision makers, and guide them in managing these plans to maximize the benefits of the OEM Tire and light maintenance programs in order to increase Dealer sales and drive customer loyalty, including: Inventory planning and management strategies and recommendations; Best industry practices recommendations; New product development updates; Identifying and reacting to competitive threats, trends, and issues; Pricing and promotion strategies
Strategically manage and resolve customer relations issues relating to any Metro Center and Distribution Center activity affecting assigned Dealers
Meet internal and external productivity goals
Guide Dealers in developing and implementing pricing, marketing, and promotion strategies/plans
Use knowledge, experience, Dealer Tire proprietary tools, third party promotional resources and marketing support, to assist Dealers in the maintenance and updating of their pricing, marketing, and promotion strategies/plans. Tools and resources may include: Retail selling guides (DRSG); Special promotion materials; Point of Purchase availability and usage; OEM and Supplier promotional funding; Dealer Tire training programs (onsite and web-based)
Identify qualifying, potential new Dealers for on and off program participation
Make significant contacts and presentations to decision makers, via web-x tutorial, to ensure dealership alignment with Dealer Tire program
Identify new business opportunities for Dealer Tire and assigned Dealers through alliance partner field contacts
Develop account strategies to increase revenues and improve customer loyalty
Meet objectives as it pertains to dealer communications, presentations, and training sessions
Keep accurate and timely internal records of key contacts and other related activities
Provide feedback and strategic information to the Management team
Submit timely contact reports and forecast reports to leadership, as required
Maintain contacts across departments within Dealer Tire in order to ensure maximum success
Complete administrative documents, including order and inventory adjustment documents, as needed
Other Duties as Assigned