Account Manager – Inside Sales
About The Position
EFC International is a leading global supplier of engineered fasteners and specialty components serving the automotive, industrial, and distribution markets. We pride ourselves on delivering outstanding customer service and technical expertise to support our customers worldwide. We are seeking a motivated Account Manager to join our Inside Sales team. In this role, you will be responsible for building and maintaining strong relationships with key clients while driving revenue growth through strategic account management. This role will serve as the primary point of contact for designated accounts, ensuring client satisfaction, identifying new business opportunities, and coordinating with internal teams to deliver exceptional service.
Requirements
- Bachelor’s degree preferred, or equivalent experience.
- 2+ years of inside sales, account management, or customer service experience.
- Excellent verbal and written communication skills.
- Strong organizational skills with high attention to detail.
- Ability to problem-solve and collaborate effectively with both customers and internal teams.
Nice To Haves
- Experience with SAP and/or the automotive industry is a strong plus.
Responsibilities
- Build and maintain strong, long-lasting relationships with key clients, acting as the primary point of contact for all account-related matters.
- Develop and implement account strategies to achieve revenue targets, increase client retention, and identify new business opportunities.
- Drive revenue growth through upselling, cross-selling, and proactive contract negotiations.
- Ensure client satisfaction by understanding client needs, resolving issues promptly, and delivering excellent service.
- Effectively communicate with clients and internal teams (sales, marketing, customer support, operations) to ensure seamless service delivery and client success.
- Track and analyze account performance metrics, identify trends, and make actionable recommendations for improvement.
- Utilize CRM systems (e.g., Salesforce, HubSpot) to manage client data, track interactions, monitor account progress, and maintain accurate records.
- Negotiate contract terms, renewals, and pricing to maximize revenue and ensure client satisfaction.
Benefits
- We take pride in fostering a supportive and collaborative workplace where every team member plays an important role in our success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
