Inside Sales Account Manager - eCommerce

ALMO CORP • Philadelphia, PA

6d

About The Position

SUMMARY: We are seeking a dedicated Account Manager (AM) to support our sales team, working closely with two Account Executives (AEs) to ensure smooth execution of key sales processes. The Account Manager will play a critical role in driving the success of strategic go-to-market (GTM) initiatives, managing product assortments, overseeing order management, executing promotional plans, and collaborating with cross-functional teams like marketing and sales operations. This role is essential in maintaining strong customer relationships and optimizing account performance.

Requirements

• Bachelor’s degree in business, marketing, or a related field (preferred).
• Proven experience in account management, sales support, or related roles.
• Strong organizational and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills, capable of working with diverse teams and clients.
• Ability to handle multiple tasks in a fast-paced environment.

Nice To Haves

• Familiarity with e-commerce platforms, product catalogs, and inventory management.
• Experience with promotional planning and execution.
• Analytical skills for assessing assortment gaps and returns data.

Responsibilities

• Strategic GTM Implementation: Align the go-to-market strategy with account goals and priorities to ensure Account Executives can effectively execute sales opportunities and maximize results.
• Catalog and Assortment Management: Oversee the product assortment for assigned accounts, ensuring accurate updates, removal of discontinued items, and identification of assortment gaps to be filled, ensuring product offerings are always up to date.
• Order Management: Handle order-related issues, ensuring timely delivery, prompt resolution of any challenges, and adherence to Service Level Agreements (SLAs), fostering customer trust and satisfaction.
• Promotional Planning and Execution: Ensure that promotions are uploaded on time, working with relevant teams to ensure campaigns are executed effectively to maximize revenue opportunities.
• Cross-functional Collaboration: Partner with marketing, content, and product teams to align on promotions, image and copy requirements, product offerings, and customer needs for a consistent customer experience.
• Assortment Analysis: Proactively identify gaps in product assortments and analyze return data to make recommendations for optimizing product offerings and minimizing waste.
• Customer Relationship Management: Act as a point of contact for customer inquiries, addressing issues promptly and working to maintain strong, long-lasting relationships and high levels of customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level