Inside Sales Account Manager

PROMPTCARE HOME INFUSION LLC•Lenexa, KS

About The Position

PromptCare is seeking an experienced and motivated Inside Sales Account Manager to join our team. The AM will create long-term, trusting relationships with our customers in collaboration with our sales team to deliver “white glove” service to the referral sources and patients/family members. The AM will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. They must be a strong communicator to manage key accounts properly and must be knowledgeable of our company’s products and services to provide customers with the most effective solutions. If you are a driven and passionate individual with a strong background in sales and account management, we encourage you to apply for this exciting opportunity. To learn about our company, visit us at PromptCare In-home Respiratory and Infusion

Requirements

BA/BS preferred
Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Responsibilities

Cultivate day to day relationships with assigned key referral sources, manage the referral process by acting as a liaison between the field and the inside operations teams, facilitate reports and provide status updates in a timely manner
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting relationships with those involved in the referral process
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status as identified
Collaborate with sales team to identify and grow opportunities within territory
Responds to client complaints/problems in a timely manner and to the client’s satisfaction by assisting with challenging client requests or issue escalations as needed
Maintains compliance to all applicable laws, regulations and SOPs at all times
Supports EVP, Sales in assigned task, including working with sales managers to organize weekly and monthly sales leadership information
Supports EVP with sales enablement and support functions

Benefits

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans