Inside Sales Account Manager, Eastern Canada

Axis Communications • Montreal, QC

2d • CA$75,000 - CA$90,000 • Onsite

About The Position

Our continued growth and success lead us to have an open position for an Inside Sales Account Manager, Eastern Canada! The Inside Sales Account Manager (ISAM) is a key driver of growth within the Axis partner ecosystem. This role focuses on developing, enabling, and managing Authorized Partners to accelerate business opportunities and strengthen territory performance through consultative support and exceptional service. This is an individual contributor, office based role, based in Laval, QC. Remote candidates will not be considered.

Requirements

• Fully bilingual in French and English (written and verbal) is required.
• Bachelor's degree in Business, Sales, Marketing, Technology, or a related field; or equivalent professional experience.
• 2+ years of experience in sales, account management, channel development, or a customer-facing role within the technology industry.
• Strong relationship-building, communication, presentation, and organizational skills.
• Demonstrated ability to manage multiple priorities, work independently, and proactively drive initiatives to completion.
• Experience working with CRM platforms (Salesforce preferred) and Microsoft Office applications.
• Technical aptitude with a basic understanding of networking concepts and the ability to learn and communicate technology solutions.
• Passion for customer service, partner success, and continuous learning.

Nice To Haves

• Experience working with channel partners, distributors, resellers, or within the security, IT, networking, or technology industries is considered an asset.
• Axis Certified Professional (ACP).

Responsibilities

• Build and maintain strong relationships with Authorized Partners, Distributors, and other members of the Axis partner ecosystem.
• Proactively manage the Authorized Partner lifecycle, including onboarding, activation, reactivation and retention to increase partner engagement, solution adoption, and business development opportunities.
• Evaluate Channel Partner Program applications and support partner development initiatives in accordance with Axis program requirements and guidelines.
• Drive partner enablement through training, tool adoption, and solution education, helping partners build confidence in promoting, positioning, and supporting Axis solutions while becoming more self-sufficient within the Axis ecosystem.
• Investigate customer and partner needs and provide consultative guidance on Axis products, technologies, and solutions.
• Deliver product demonstrations, training sessions, webinars, and Axis Experience Centre (AEC) presentations that increase solution awareness, partner capability, and engagement.
• Deliver exceptional service through timely handling of inbound phone, chat, email, and web inquiries while identifying opportunities to support partner engagement and business growth.
• Qualify and follow up on inbound leads and inquiries, identify project opportunities, and provide consultative support to partners.
• Support territory growth through proactive outreach, partner engagement, and business development activities.
• Collaborate with Regional Sales Managers, Area Sales Managers, Field Sales Engineers, Distribution Account Manager, Marketing, and other internal stakeholders to support territory objectives, partner success, and business growth.
• Drive awareness and participation in Axis Academies, webinars, trade shows, customer events, and other engagement activities.
• Maintain accurate activity tracking, opportunity management, and customer engagement records within Salesforce.
• Maintain current knowledge of Axis products, solutions, and industry trends to serve as a trusted resource for partners and customers.
• Perform other related duties as assigned.

Benefits

• Competitive Compensation: Including performance-based incentives.
• Comprehensive Benefits Package: Health, dental, and vision insurance to keep you and your family healthy.
• Work-Life Balance: Flexible work arrangements and a supportive environment to help you balance professional and personal life.
• Professional Development: Access to continuous learning opportunities, training programs, and tuition reimbursement to support your career growth.
• Global Exposure: Opportunity to visit our headquarters in Sweden and collaborate with international teams.
• Sabbatical Program: A paid sabbatical every 5 years to recharge and relax.
• Supportive Culture: Tons of support from leadership and colleagues, fostering an environment where you can truly thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level