Inside Property Adjuster - Remote Trainee
About The Position
This is a remote Trainee role. Candidate residing in Central & Eastern time zone preferred. Schedule - 8:00 - 4:30 EST Monday-Friday and rotational Saturday. A day in the life of an inside Property Adjuster, and what it takes to do the job! As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Working remotely your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.
Requirements
- 1+ years of previous customer service experience required.
- Ability to assess property damages and accurately determine claim coverage.
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
- Ability to work independently and manage time efficiently in a virtual work environment.
- Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Nice To Haves
- Candidate residing in Central & Eastern time zone preferred.
- Previous industry experience is highly desired.
- Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
Responsibilities
- Virtually inspect damages, investigate coverage, prepare estimates, and settle claims promptly and accurately.
- Interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration via voice calls, email, and text messages.
- Provide exceptional service to policyholders, acting as a Customer Service Expert, Investigator, Effective Communicator, Negotiator, Problem Solver, and Recorder.
- Care for customers in their times of need with compassion, clarity, and commitment.
- Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- Use phone, emails, and video chat with customers to guide them through a fast, fair, and easy claims process.
- Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standard methodologies.
- Utilize multiple tools, including estimate tools and job aids, along with sharp critical thinking skills, to get the job done in a fast-paced environment.
- Protect the company financially by executing policies according to agreements and maintaining clear records in a claims system.
- Ensure timely and accurate documentation is completed for each claim.
Benefits
- Time off
- Healthcare
- Retirement
- Competitive pay
- Support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy that helps support work/life balance
- Initial and ongoing training
- Comprehensive benefits like a 401K/pension
- Education reimbursement
- Programs to help you balance work with the rest of your life
- Monthly connectivity reimbursement to help offset internet costs
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
