Inside Parts Sales Representative

Mark Andy Inc•Chesterfield, MO

8h•Onsite

About The Position

The Inside Parts Sales Representative supports aftermarket parts sales activities by service as a primary point of contact for customers, distributors, and internal teams. This role is responsible for parts identification, quotation, order processing, and coordination of fulfillment activities to ensure timely delivery and high customer satisfaction. The position requires strong technical aptitude, attention to detail, and cross-functional collaboration to support revenue growth and service operations. Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, we supply leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the industry, minimizing downtime and helping our customers be profitable, efficient and at the forefront of innovation.

Requirements

High school diploma or equivalent required
Minimum 2+ years of experience in parts sales, inside sales, customer service, or aftermarket support in a manufacturing or industrial equipment environment
Strong mechanical aptitude and ability to understand machinery components, assemblies, and technical documentation
Experience using ERP, CRM, or order management systems
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word
Excellent verbal and written communication skills.
High attention to detail with a strong focus on accuracy in quotations, order entry, and customer communications
Ability to work both independently and collaboratively in a team-oriented environment

Nice To Haves

Associate’s or Bachelor’s degree in Business, Engineering, Industrial Technology, or a related field preferred

Responsibilities

Serve as the primary point of contact for parts inquiries from customers, distributors, and internal teams
Respond to customer inquiries regarding replacement parts availability, pricing, specifications, and lead times in a timely manner via phone, email, and online requests
Identify and recommend correct replacement parts using machine serial numbers, engineering drawings, bills of materials, and parts manuals
Prepare and deliver accurate parts quotations and proactively follow up to convert opportunities into sales
Develop and maintain strong customer relationships to encourage repeat business and long-term account growth
Process parts orders and coordinate order fulfillment to ensure on-time delivery
Maintain accurate customer, quotation, and order information within ERP and CRM systems
Coordinate with warehouse, production, and logistics teams to support order execution
Follow up on open quotations and backorders to maximize sales opportunities and customer satisfaction
Support field service personnel by sourcing and coordinating parts required for service visits and emergency repairs
Collaborate with Engineering, Service, and Operations teams to resolve technical or availability issues
Stay current on product updates, engineering changes, and new equipment platforms
Resolve customer concerns related to parts availability, pricing, shipping, and order discrepancies
Identify opportunities to improve processes, accuracy, and overall customer experience
Ensure compliance with internal procedures related to order management and documentation