Inside Part Sales Representative

HTS Engineering Ltd. • Lubbock, TX

10d • Onsite

About The Position

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

This role involves assisting managers and/or installer service specialists in serving professional customers, completing assigned company training, and providing excellent customer service over the phone. The representative will accurately look up parts, quote prices, recommend additional items, and offer a Low-Price Guarantee. Responsibilities also include accurately maintaining and securing the cash drawer, processing various payment types, handling exchanges and returns, resolving customer complaints, and assisting with daily operational tasks such as stocking shelves, freight receival, and preparing merchandise returns. Additionally, the role supports inventory management through stock adjustments and cycle counts.

Requirements

• Ability to accurately maintain and secure the cash drawer.
• Ability to process cash, checks, and credit card transactions accurately.
• Ability to process exchanges and returns in accordance with company policies.
• Ability to address and resolve customer complaints.
• Ability to assist with daily operational tasks including stocking and inventory management.

Responsibilities

• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed