Inside Counter Sales

Builders FirstSource•Layton, UT

5d•Onsite

About The Position

Our inside counter sales position is really about providing great customer service and helping contractors and customers get what they need. You'll assist customers at the front counter, answer incoming phone calls, enter and process orders using a computer, and help keep the showroom organized and stocked. No cold calling and no high pressure selling, we're looking for someone who is professional, friendly, comfortable talking with customers, and able to stay organized while handling multiple tasks. This is a Monday - Friday position with no regular weekends, generally working during our 7:00 am to 4:00 pm store hours with flexibility to stay later should business needs require it. We also offer a strong benefits package including medical, dental and vision insurance, 401K with company match, paid time off, and many additional benefits.

Requirements

High School Diploma
1-2 years in building material industry with extensive knowledge of product and application.
Good interpersonal and customer relations skills and excellent oral and written communication skills.
Strong verbal and written communication skills
Good interpersonal and influencing skills
Strong customer service skills
Knowledge of basic sales techniques and concepts
Strong attention to detail
Knowledge of business math
Knowledge of company products, production processes and product standards
Knowledge of building materials, applications, related equipment, and/or construction industry.
Familiar with inventory and inventory control.
Ability to operate computer, calculator & cash register.
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
Must be able to drive and walk throughout yards, plants, and offices.

Responsibilities

Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
Provides accurate and complete material take offs of single/multiple family home projects.
Provides technical assistance to drafting and engineering as required.
Analyze and size various lumber products using appropriate software.
Coordinates purchase and delivery of special products.
Obtains information on pricing specifications, uses and an availability.
Codes and inputs customer orders, pricing information and additional data into the computer system.
Creates accurate and complete invoices, work orders, and sales tickets.
Maintains stock levels on the sales floor and in the stockroom.
Operates and balances cash register daily.
Research credits, returns, and late payments as needed.
Works with outside sales representatives to ensure customer satisfaction.
Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.