Inside Adjuster (Trainee) Analyst II - In Office Scottsdale, AZ
About The Position
This is an IN OFFICE Trainee role in the Allstate Scottsdale, AZ Office. As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. Ongoing training opportunities for continuous improvement happen regularly on the job.
Requirements
- 1+ years of previous customer service experience required.
- Ability to assess property damages and accurately determine claim coverage.
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
- Ability to work independently and manage time efficiently in a virtual work environment.
- Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
- Must be willing to work some weekends and extended hours if necessary.
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Nice To Haves
- Previous industry experience is highly desired.
- Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
Responsibilities
- Virtually inspecting damages
- Investigating coverage
- Preparing estimates
- Settling claims promptly and accurately
- Interacting with customers, contractors, and vendors
- Communicating through voice calls, email, and text messages
- Assessing property damages
- Determining claim coverage
- Negotiating claims settlements with customers, vendors, third party carriers and claimants
- Documenting work in a claims system
Benefits
- Time off
- Healthcare
- Retirement
- Competitive pay
- Support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy that helps support your work/life balance
- Initial and ongoing training
- 401K/pension
- Education reimbursement
- Programs to help you balance work with the rest of your life
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement to help offset internet costs (when working from home).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
