Inside Account Manager

EMCO Corporation•Mississauga, ON

8d•CA$50,000 - CA$70,000•Onsite

About The Position

As part of the Westlund/EMCO Water Solutions team, you will be dedicated to serving specialists within municipal water and wastewater infrastructure, providing industry-leading expertise for products found "inside the fence" of wastewater treatment plants, reservoirs, and pumping stations. You will work closely with engineers, contractors, and municipal specialists to manage complex projects, interpret mechanical bills of material, and supply piping, valves, fittings, and specialized equipment. To achieve success in the position, you will represent the Profit Centre in a professional manner, uphold our core values and ethics with every interaction, build long lasting, loyal, and profitable customer relationships, take initiative, be persuasive by using excellent communication and selling skills, know the products at the Profit Centre, and be an effective part of the team at the Profit Centre.

Requirements

A minimum of 1 year of experience in customer service or inside sales – contractor experience preferred
Proficient in the use of Microsoft Office software
Outstanding customer service and telephone skills
Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
Ability to identify customer requirements and provide profitable solutions and close the sale
Intermediate math skills and ability to learn applicable operating and quotation software systems

Responsibilities

Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
Grow customer base; develop new customers using outbound calling campaigns
Use interpersonal skills to strengthen relationships with existing customers and increase market share
Maintain relationships with established key accounts and ensure that their requests are met
Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
Investigate and resolve customer issues such as pricing deductions and product returns
Interact with and assist customers who come to the Profit Centre to pick up orders
Obtain delivery details from customers on when/where orders are needed
Stay up to date with customer projects and anticipate product needs
Expedite customer material with vendors when required
Follow up with customers on quotes and outstanding orders
Support the Outside Sales and Counter Teams with customer orders and issues
Be an integral part of the team supporting all activities that occur at the Profit Centre
Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
Be comfortable analyzing construction blueprints to best serve the customer
Meet or exceed the Profit Centre’s gross profit and sales targets
Perform other tasks as requested by the Profit Centre Manager