Inside Account Executive

Galls • Lexington, KY

1d

About The Position

Galls, LLC is a national supplier of uniforms and equipment to public safety professionals, with more than 80 locations and over 50 years in the industry. The Inside Sales Executive builds customer relationships and satisfaction across a portfolio of medium and small existing accounts, supporting revenue, share-of-wallet, and margin growth within an assigned territory. The role also prospects for and acquires new customers in this account segment.

The position manages account planning, customer service and administration, order entry, inbound communications, discovery, solution recommendations, proposals, product onboarding, and account reviews. It tracks account and opportunity activity in GQ and Zendesk and monitors competitive activity and industry developments. For new business, the role coordinates with an SDR, engages decision-makers, identifies uniform, duty, and footwear needs, negotiates, closes acquisitions, and collaborates with Contract Management on RFI/RFP responses.

Requirements

• 1–3 years of direct sales experience.
• Some college education or equivalent.
• Proficiency using desktop computers and relevant applications.
• Knowledge of and proficiency with CRM systems, Excel, Word, and PowerPoint.
• Ability to address customer needs and maintain high levels of customer satisfaction.
• Familiarity with and willingness to navigate bureaucratic organizations and engage multiple stakeholders to uncover and close business.
• Strong interpersonal, oral, and written communication skills.
• Ability to communicate technical information, handle questions, and recommend Galls solutions professionally.
• Ability to solve problems under pressure.
• In-depth knowledge of customer ordering procedures and Galls internal processes.
• Strong organization and prioritization skills and close attention to detail.
• Initiative and follow-through in closing new business opportunities.
• Motivation to continue improving.
• Willingness to maintain a robust and current GQ record of network contacts and activities.
• Proficiency with GQ and Zendesk.

Responsibilities

• Build relationships and maintain satisfaction among medium and small existing accounts in an assigned territory, contributing to revenue, share-of-wallet, and margin growth.
• Prospect for and acquire targeted new customers and business in the medium-to-small account segment.
• Develop and periodically update plans for high-priority accounts and use them to drive account activity.
• Lead account servicing and administration, including order entry and responding to inbound customer communications.
• Evaluate competitive activity and develop strategies and tactics to counter it.
• Identify customer needs through discovery sessions and recommend appropriate solutions.
• Share product knowledge and insights with customers and lead proposal development.
• Update GQ and Zendesk daily with account activities, opportunity size, probability of success, and expected close date.
• Drive new-product onboarding and solution delivery to customers.
• Conduct periodic internal and customer-facing account reviews and QBRs.
• Monitor industry developments, maintain contact with customer stakeholders, and provide market insights and process-improvement ideas to the Team Leader.
• Coordinate with the SDR to target, plan, and capture new business.
• Navigate prospects’ business processes to reach decision-makers.
• Identify prospects’ uniform, duty, and footwear needs through discovery.
• Close new acquisitions with suitable solutions and appropriate pricing and margin targets.
• Work with Contract Management to plan, write or edit, and deliver RFI/RFP responses by established deadlines.

Benefits

• Medical, dental, and vision coverage, eligible the first day of the month after the start date.
• 401(k) retirement plan with company contribution.
• Flexible benefits.
• Employee discount.
• Vacation and personal time.
• Paid holidays.
• Tuition reimbursement.
• Daily Pay, with access to up to 50% of wages for hours worked each day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed