Inpatient Social Worker Case Manager, Care Coordination (Full Time)

Benefis Health System•Great Falls, MT

About The Position

Responsible for coordinating and implementing case management activities addressing patients’ care needs during their hospital stay. Serves as the point of contact for the patient, family, or legal representative until the patient transitions to an outpatient case manager, patient navigator, or another service line. Reviews care and treatment for appropriateness against screening and reimbursement criteria and manages appropriate referrals. Continually monitors patients’ care-plan goals and needs, modifying referrals and resource requests as necessary. Sends ordered or necessary referrals to the appropriate patient navigator, outpatient case manager, or community resource contact for review. Attends daily care rounds when applicable and communicates changes in patients’ clinical conditions that may affect transitional care plans to the multidisciplinary care team. Communicates and collaborates with care-team members, patient navigators, outpatient case managers, patients, families, and legal representatives. The role requires handling deadlines, maintaining accuracy, responding to changing situations, interacting with a variety of people, and managing stressful situations and conflict. Performs other assigned duties and follows applicable licensing-board or agency requirements, regulations, procedures, and Benefis Health System policies.

Requirements

At least 2 years of medical or hospital experience.
Ability to meet deadlines, maintain accuracy, and handle constantly changing situations.
Ability to work with a variety of people and manage stressful situations and conflict.
Compliance with applicable licensing-board or agency requirements, regulations, and procedures, and Benefis Health System policies and procedures.

Nice To Haves

Bachelor of Social Work (BSW) preferred.
At least 2 years of case management experience preferred.

Responsibilities

Coordinate and implement case management activities for patients during their hospital stay.
Serve as the contact for patients, families, or legal representatives until transition to another service line, outpatient case manager, or patient navigator.
Review care and treatment for appropriateness against screening and reimbursement criteria and manage referrals appropriately.
Monitor patients’ care-plan goals and needs, modifying referrals and resource requests as needed.
Send ordered or necessary referrals to the appropriate patient navigator, outpatient case manager, or community resource contact for review.
Attend daily care rounds when applicable and communicate clinical changes that may affect transitional care plans to the multidisciplinary team.
Communicate and collaborate with multidisciplinary care-team members, patient navigators, outpatient case managers, patients, families, and legal representatives.
Perform assigned duties and comply with applicable licensing requirements and organizational policies and procedures.