About The Position

Responsible for administrative management, tracking, and coordination of inpatient clinical denials, including patient status determinations, medical necessity denials, and readmission-related denials. Ensures inpatient clinical denial cases are properly triaged, routed, documented, tracked, and prepared for appeal in accordance with payer requirements, while partnering with clinical and operational resources to support timely resolution and denial prevention.

Requirements

  • High school diploma or equivalent required.
  • Three years' hospital billing, denials management, utilization review support, or related revenue cycle experience.
  • Experience working inpatient clinical denials, patient status determinations, or medical necessity denials strongly preferred.
  • Working knowledge of inpatient clinical denial categories, including medical necessity, patient status, and readmissions
  • Familiarity with utilization review processes and clinical documentation workflows
  • Ability to perform detailed tracking, documentation, and inventory management across multiple appeal levels
  • Strong organizational skills and attention to detail
  • Ability to identify root causes and recurring denial drivers
  • Strong written communication skills for documentation and internal coordination
  • Proficiency with hospital billing systems, EMR navigation, and payer portals
  • Proficiency with Microsoft Office applications, including Excel.
  • Must have ability to meet deadlines and attention to detail.
  • Must demonstrate good judgment.
  • Must be metric-driven and results oriented.

Nice To Haves

  • Associate or bachelor’s degree in healthcare or business-related field preferred.

Responsibilities

  • Reviews and triages inpatient clinical denials, including medical necessity, patient status, and readmission-related denials
  • Routes cases to appropriate clinical resources (Clinical Appeals RN, CDI, UR/Case Management, Physician Advisor) based on denial type and appeal viability
  • Maintains accurate inpatient clinical denial inventories, including deadlines, appeal levels, documentation status, and outcomes
  • Coordinates medical record requests, appeal packet preparation logistics, and submission tracking
  • Ensures compliance with payer requirements, timelines, and documentation standards for inpatient clinical denials
  • Performs payer follow-up activities, including portal research and telephone outreach as needed
  • Documents clear, concise, and accurate notes in the hospital billing system related to denial actions and status
  • Identifies recurring inpatient clinical denial trends by payer, service line, unit, or provider and escalates findings to leadership
  • Supports denial prevention initiatives by partnering with Utilization Review, Case Management, CDI, and clinical leadership
  • Maintains current knowledge of payer inpatient denial practices and appeal processes
  • Performs other duties as assigned and adapts to changing departmental demands

Benefits

  • Medical Plan
  • Prescription drug coverage & In-House Employee Pharmacy
  • Dental Plan
  • Vision Plan
  • Flexible Spending Account (FSA) - Healthcare
  • FSA - Dependent Care
  • Retirement Savings and Investment Plan
  • Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
  • Disability Benefits – Long Term Disability (LTD)
  • Disability Benefits – Short Term Disability (STD)
  • Employee Assistance Program
  • Commuter Transit
  • Commuter Parking
  • Supplemental Life Insurance - Voluntary Life
  • Spouse - Voluntary Life
  • Employee - Voluntary Life
  • Child Voluntary Legal Services
  • Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
  • Voluntary Identity Theft Insurance
  • Voluntary Pet Insurance
  • Paid Time-Off Program
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