Payroll Customer Service Specialist - FT - Day - Payroll Lawrenceville NJ

Capital Health (US) • Pike, NY

22h • $23 - $29 • Onsite

About The Position

Serves as a customer advocate and provides efficient and effective Payroll solutions. Communicates issue updates with applicable stakeholders. Works as a liaison between payroll team and employees. Recognizes, researches, and escalates Payroll issues in response to phone/email inquiries received from internal users.

Requirements

• High school diploma or equivalent.
• Three years customer service experience required.
• Payroll experience strongly preferred.
• Workday experience a plus.
• Strong client relationship, interpersonal and organizational skills.
• Proficiency in multi-tasking, setting priorities, and timely follow up.
• Ability to manage and maintain large sets of highly sensitive and confidential information.
• Project and time management skills.
• Ability to troubleshoot and resolve customer complaints.
• Ability to learn and apply basic concepts in new situations.
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions.

Nice To Haves

• Workday experience a plus.

Responsibilities

• Works as liaison between employees and Payroll.
• Serves as a customer advocate and follows up on user calls to ensure proper and timely resolution of problems.
• Keeps manager current on the status of all outstanding issues.
• Communicates issue updates in accordance with end user needs and established policy.
• Attends departmental staff meetings to meet communication expectations of the customer.
• Resolves routine customer concerns with pre-defined solutions.
• Recognizes, researches, and escalates Payroll issues in response to phone/email inquiries received from internal users.
• Demonstrates top performance and a passion for excellence.
• Meets and surpasses goals successfully.
• Identifies and prioritizes critical issues.
• Circumvents problems as they arise to maintain focus on issues.
• Creates and communicates clear and concise directions for staff and customers while realizing possibilities and opportunities.
• Completes resolutions and needs of organization in a timely manner.
• Provides superior quality and outstanding customer service.
• Performs other duties as assigned.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) - Healthcare FSA
• Flexible Spending Account (FSA) - Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance - Voluntary Life Spouse
• Supplemental Life Insurance - Voluntary Life Employee
• Supplemental Life Insurance - Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED