Inpatient Care Manager NEX

Advocate Health and Hospitals Corporation•Charlotte, NC

5d•Onsite

About The Position

The Inpatient Care Manager is responsible for conducting complete assessments, establishing appropriate plans, and initiating interventions within desired timeframes. This role involves effective collaboration and negotiation with patients, families, and the healthcare team to achieve patient and organizational goals related to care needs, choices, and satisfaction during discharge planning and care transitions. The Care Manager utilizes patient/family strengths in problem-solving, involving them and the team in decision-making from admission throughout the hospital stay. They provide continuity of care and discharge planning services compliant with regulatory standards, offering coordinated options and services based on assessed needs to ensure patients, families, and the healthcare team are informed and can proceed with accountabilities. This includes facilitating smooth transitions for patients, families, and staff during transfers. The role also involves providing case management services for various healthcare, financial, housing, family discord, or adjustment issues, managing family dynamics and crisis situations professionally, using community resources effectively, and educating patients/families on accessing and using services. Initiating internal and external referrals to ensure timely progression of care and transitions is also a key responsibility. Documentation of discharge planning interventions and utilization review activity is required per department and medical center standards. The Care Manager performs and documents accurate and timely concurrent and retrospective reviews based on approved established criteria. Effective communication with the healthcare team is essential, working in partnership with Social Work and unlicensed support personnel to establish and implement a safe plan of care. Serving as an active member of the MDR, the Care Manager collaborates with medical staff, hospital departments, and ancillary services to identify and resolve barriers to discharge, expedite care delivery, and implement/report care coordination, discharge planning, and utilization management (UM) activities. They collaborate with managers, physicians, medical directors, advisory groups, and treatment teams on physician practices and best practices for patient care plans, referring cases to a physician advisor as needed. Maintaining knowledge of healthcare regulations, reimbursement issues, length of stay impacts, and community resources is crucial. UM activities include providing clinical updates to payers, collecting data, supporting UM activity, and managing avoidable delays. Delivering CMS regulatory notices within established timeframes is also required. Developing and maintaining productive relationships with community-based agencies and networks, representing Advocate Health Care positively, and collaborating internally and externally to meet patient/family needs are important aspects of the role. Collaboration with Advocate Ambulatory Care Management and Continuing Health is expected to meet common goals. The Care Manager serves as an educator and expert resource to medical and hospital staff regarding admission status, acute care criteria, UM issues, care coordination, discharge planning needs, and relevant regulatory requirements. The role requires the ability to demonstrate knowledge and skills for age-appropriate patient care, understanding growth and development principles and assessing data reflective of patient status to meet age-specific needs.

Requirements

Graduate of a Board of Nursing approved nursing education program (RN)
Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, (where applicable) current RN license or temporary license as a Registered Nurse
Typically requires 3 years of related nursing experience.
Clinical experience within the assigned population.
Extensive knowledge of disease processes and clinical outcomes.
Ability to prioritize and organize work.
Effective communication skills.
Utilization of critical thinking and timely decision making.
Ability to navigate the Electronic Health Record.
Basic utilization of MS Office products.
Knowledge of Medicare A and B guidelines.
Knowledge of Managed Care program requirements/implications.
Ability to apply elements of Utilization Management programs.
Must be able to sit up to approximately 50 percent of the workday; stand and walk for the equivalent of several blocks at a time.
Must lift up to 10 lbs. continuously, up to 20 lbs. frequently, and up to 50 lbs. occasionally.
Manual dexterity required for operation computer and calculator.
Visual acuity required for facilitating review of written documents/computer screens, medical records, and to record information accurately.
Clear verbal communications and hearing acuity required for receiving instructions and converse on standard telephone.
Functional speech and hearing to allow for effective communication of instructions and conversation over the telephone.
Operates all equipment necessary to perform the job.

Nice To Haves

Bachelor of Science degree in Nursing (BSN)
Case Management experience or background preferred.
Strong critical thinking and analytical skills preferred.
Appropriate Professional certification preferred within 3 years of hire

Responsibilities

Conducts complete assessments, establishes appropriate plans, and initiates interventions within desired timeframes.
Collaborates and negotiates effectively with patient, family, and team while striving to achieve patient and organizational goals with regard to patient’s care needs, choice and satisfaction when discharge planning/transitioning care.
Utilizes patient/family strengths in the problem-solving process, involving the patient/family and team in the decision-making process beginning on admission and continuing throughout patient’s hospital stay.
Provides continuity of care and discharge planning services compliant with regulatory standards by providing coordinated relevant options and services based on assessed needs to ensure patient/family and healthcare team is informed and able to proceed with accountabilities in a timely manner.
Provides case management services related to various levels of health care, finances, housing, family discord, or illness adjustment, based department scope.
Initiates internal and external referrals to assure timely progression of care and transitions.
Documents discharge planning interventions and utilization review activity per department and medical center standards in a timely manner.
Performs and documents accurate and timely concurrent and retrospective reviews based on approved established criteria as required by department standards.
Communicates effectively with the healthcare team.
Works in partnership with Social Work and unlicensed support personnel to effectively establish and implement a safe plan of care.
Serves as an active member of the MDR and works closely with medical staff, hospital departments and ancillary services in identification and resolution of barriers to discharge, expediting care delivery to avoid delays in timely service provision, and implementing and reporting care coordination, discharge planning and utilization management (UM) activities.
Collaborates with managers, physicians, medical directors, advisory groups, and treatment teams for issues related to physician practices and best practices for the patient’s plan of care.
Refers cases to physician advisor as needed to ensure efficient progression of care, accurate status, and compliance with regulatory guidelines.
Remains knowledgeable in issues of healthcare regulations, reimbursement issues, impact on length of stay and community resources.
Completes UM activities as based on local structure to include providing clinical updates to payers and/or external review organizations, collecting data, coordinating denial activity, supporting UM activity, and managing avoidable delays.
Delivers CMS regulatory notices within CMS established timeframes, as appropriate based on-site guidelines.
Develops and maintains productive relationships with community-based agencies and networks by representing Advocate Health Care in a positive manner working collaboratively, internally, and externally, to meet patient/family needs.
Works in collaboration with Advocate Ambulatory Care Management and Continuing Health to meet common goals and outcomes.
Serves as an educator and expert resource to medical and hospital staff regarding admission status and acute care criteria, utilization management issues, care coordination and discharge planning needs, and relevant regulatory requirements.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program