Innovation & UX Lead

QBE Insurance Group • Madison, WI

7d • $137,500 - $258,000 • Hybrid

About The Position

The purpose of this role is to design user-focused digital experiences, interfaces, and interactions in alignment with the Global QBE Digital Experience Language. Working closely with various stakeholders, the role aims to deliver digital solutions that meet the needs of business stakeholders and contribute to achieving business outcomes.

Requirements

• A Tertiary Degree or an equivalent combination of education and work experience.

Nice To Haves

• Experience in User Interface and User Experience Design.
• Experience delivering UI and UX within an agile environment.
• Experience with A/B and multivariate testing.
• Experience interpreting analytics and testing results, preferably with Google Analytics.
• Familiarity with commercial insurance products and processes—such as underwriting, policy lifecycle (new business, renewals, endorsements), and broker/agent distribution models.
• Experience in the Financial Services industry, particularly insurance, would be beneficial.

Responsibilities

• Establish and scale the Human Centred Design (HCD) / User Experience practice, including defining standards, tools, governance, and ways of working.
• Promote design thinking and share knowledge, skills, and tools, including building and maintaining scalable HCD/UX toolkits and playbooks to enable consistent and self-service application across delivery teams.
• Recruit, develop, and manage human-centred designers to enable the delivery of HCD capability.
• Oversee HCD application across programs of work, including operational management, reporting, and practice-level performance measures (e.g., adoption, reuse, outcomes).
• Develop and implement customer-led strategies in large programs, focusing on customer design thinking and translating strategy into implementation.
• Lead a portfolio of Human Centred Design (HCD) projects, collaborating across the business to design customer experience solutions.
• Engage and manage stakeholders up to the executive level to understand strategic priorities and commercial context.
• Apply a Human Centred Design lens to business ecosystems to identify, describe, and prioritise customer needs.
• Design and execute research to understand customer, partner, and employee needs, analysing qualitative and quantitative data to derive insights.
• Understand customer trends, best practices in HCD, and competitive influences on the QBE group to provide thought leadership.
• Ensure compliance with all relevant regulatory and legislative obligations, incorporating QBE procedures into the day-to-day work environment.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree