Innovation & Technology Analyst I - Operations

City of Riverside•Riverside, CA

1d•Onsite

About The Position

The City of Riverside, Innovation and Technology Department is accepting applications for the position of INNOVATION AND TECHNOLOGY ANALYST I to fill one (1) vacancy in the Operations Division. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months. Under general supervision, an Innovation and Technology Analyst I will perform a variety of professional, technical and analytical duties in the areas of programming, testing, troubleshooting, installation, implementation, documentation and maintenance of assigned systems, databases, programs and applications; and perform other duties as assigned.

Requirements

Option I: Education: Equivalent to a Bachelor's Degree in Computer Science, Information Systems, or closely related field. Experience: One year of full-time work experience in computer science, information systems, voice/data communications, data center operations, database administration or a related field.
Option II: Education: Equivalent to an Associate's Degree in Computer Science, Information Systems, or closely related field. Experience: Three years of full-time work experience in computer science, information systems, voice/data communications, data center operations, database administration or a related field.
Option III: Education: High School graduation or satisfactory equivalent (GED). Experience: Five years of full-time work experience in computer science, information systems, voice/data communications, data center operations, database administration or a related field.
Possession of an appropriate, valid, class "C" California Motor Vehicle Operator's License.
When assigned to the Police Department, must be able to successfully pass an extensive police background.

Nice To Haves

One year of experience with the following: Active Directory Maintenance and familiarity with Microsoft 365 Admin Portal.
Configuring and rack and stacking servers in a Data Center Environment.
Maintaining backup systems and media.
Maintaining and running Windows Server Patching and updating.
Service Request and Time Management systems and environments.
General knowledge of Windows, Linux, Oracle and MSSQL fields of work.
Certifications with Microsoft, VMware, Dell, CompTIA or similar programs.

Responsibilities

Perform routine system analysis in the design, development, implementation, maintenance and troubleshooting of information systems, networks, servers, supporting hardware and software applications.
Provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques.
Participate in evaluating, planning, implementing and integrating new systems and current system upgrades.
Prepare and design technical reports through database and report writing tools.
Develop time management tasks as they relate to a project implementation.
Perform research, gather costing information, vendor quotes and recommend hardware and software based on current or new City standards.
Develop and produce system documentation, instructional and procedural manuals.
Coordinate and conduct training for client users on assigned systems, applications, or other special projects.
Work with administration and propose enhancements to improve services, policies, and procedures.
Maintain effective and professional relationships with vendors and their technical support personnel.