Innovation Product Consultant

Southwest Airlines • Dallas, TX

3d • $103,750 - $115,300 • Onsite

About The Position

As an Innovation Product Consultant in Customer Experience & Innovation, you will support the Customer Amenities Team and help shape products and partnerships that enhance the Customer experience across Southwest. You will guide strategy and execution for Customer-facing products such as WiFi and connectivity, food and beverage offerings, inflight entertainment, and other onboard amenities. You will connect Operations, Technology, Marketing, Digital, other business stakeholders, and external vendors, translating Customer and business needs into product requirements, launch plans, and sustainable solutions. Through evidence-based recommendations, product management, and cross-functional collaboration, you will help teams make complex decisions, align on goals, and introduce new experiences. The role supports management of Southwest’s amenities portfolio, trusted partnerships, improved Customer satisfaction, reduced complexity, and long-term value.

The position is based at Southwest Airlines’ Dallas, Texas Headquarters and requires working there during business hours. U.S. citizenship or current U.S. work authorization is required; sponsorship is not available.

Requirements

• High School Diploma or GED.
• Advanced-level, seasoned and specialized knowledge in leading complex cross-functional initiatives and aligning stakeholders at all levels.
• Advanced-level, seasoned and specialized knowledge in developing strategies, plans, and solutions for complex or ambiguous problems.
• Advanced-level, seasoned and specialized project management knowledge.
• Advanced-level, seasoned and specialized change management knowledge.
• Advanced-level, seasoned and specialized product management knowledge.
• Ability to collaborate across stakeholder groups and effectively communicate strategy and plans.
• Skill in breaking complex problems into opportunity areas.
• Ability to use quantitative and qualitative data to prioritize and assess the value of product enhancements.
• Ability to apply design-thinking mindsets to complex problems and advocate for new solutions.
• Knowledge of product management practices and ability to develop and communicate product design intent, mandatory features, and required specifications.
• Ability to manage and align interrelated products in physical and digital environments.
• Knowledge of project management practices and ability to hold multiple delivery teams accountable for business objectives.
• Skill in process mapping and data visualization tools.
• Ability to use an empathetic approach to change management when deploying products or processes.
• Ability to listen, understand, and communicate ideas in writing and verbally with all levels of the organization.
• Ability to quickly understand assignments and complete them with minimal leadership oversight.
• Skill in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Ability to perform work duties from a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact in English to meet job demands.
• Ability to use a computer and office productivity tools with sufficient speed and accuracy.
• Must maintain a well-groomed appearance under Company standards.
• Must be a U.S. citizen or authorized to work in the United States.
• Must be at least 18 years of age.
• Must comply with Company attendance standards.

Nice To Haves

• Experience launching, managing, and amplifying partnerships.
• Experience launching and supporting technical products.
• Ability to translate business needs into product requirements and partner effectively with technical teams without serving as the technical expert.

Responsibilities

• Lead product management for Customer-facing products, tools, and experiences.
• Set strategic plans to achieve business and design goals, including prioritizing innovation areas, optimizing new product deliveries, and guiding adaptation of related processes.
• Act as the expert on assigned products’ design, features, and specifications.
• Leverage enterprise capabilities and coordinate with product stakeholders to establish repeatable, efficient product delivery practices.
• Collaborate with business analysts to monitor and analyze the performance of assigned products, processes, and experiences.
• Support executive decision-making with evidence-based guidance and consulting.
• Communicate timelines, risks, issues, and key decisions to multiple stakeholders.
• Encourage consensus among parties with diverse or conflicting viewpoints.
• Build confidence and maintain trusted relationships with key stakeholders.
• Perform other job duties as directed by the Employee’s Leader.

Benefits

• Free travel, as a privilege, on any open seat on Southwest flights for the employee and eligible dependents.
• Company-funded Retirement Savings Plan, including a dollar-for-dollar 401(k) Company match of up to 9.3% of eligible earnings.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan.
• Competitive health insurance for the employee and eligible dependents, with coverage options beginning on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED