Innovation Product Consultant

Southwest Airlines • Dallas, TX

2d • Onsite

About The Position

The Innovation Product Consultant supports Southwest Airlines’ Customer Amenities Team by shaping the strategy and execution of Customer-facing products and partnerships, including WiFi and connectivity, food and beverage offerings, inflight entertainment, and other onboard amenities. The role connects Operations, Technology, Marketing, Digital, business stakeholders, and external vendors, translating Customer and business needs into product requirements, launch plans, and sustainable solutions. Through evidence-based recommendations, product management, and cross-functional collaboration, the Consultant helps Teams make complex decisions, align on shared goals, and deliver innovations that improve Customer satisfaction, reduce complexity, and create long-term value.

This role is based at Southwest’s Dallas, Texas Headquarters and requires working onsite during business hours. U.S. citizenship or current U.S. work authorization is required; sponsorship is not available. The position requires compliance with Company appearance and attendance standards and a minimum age of 18. The salary range is $103,750 to $115,300 per year, depending on qualifications and experience. Eligible roles may receive discretionary bonus opportunities.

Requirements

• High School Diploma or GED.
• Advanced-level, seasoned and specialized experience in leading complex cross-functional initiatives and aligning stakeholders at all levels.
• Advanced-level, seasoned and specialized experience developing strategies, plans, and solutions for complex or ambiguous problems.
• Advanced-level, seasoned and specialized experience in project management, change management, and product management.
• Ability to collaborate across stakeholder groups and communicate strategy and plans effectively.
• Skill in deconstructing complex problems into opportunity areas.
• Ability to use quantitative and qualitative data to prioritize and value product enhancements.
• Ability to apply design-thinking mindsets to solve complex problems and advocate for new solutions.
• Knowledge of product management practices and ability to develop and communicate product design intent, mandatory features, and required specifications.
• Ability to manage and align interrelated products in physical and digital environments.
• Knowledge of project management practices and ability to hold multiple delivery teams accountable for business objectives.
• Skill in process mapping and data visualization tools.
• Ability to apply empathetic change-management practices when deploying new products or processes.
• Ability to listen, understand, and communicate ideas in writing and speaking with all levels of the organization.
• Ability to quickly understand assignments and complete them with minimal leadership oversight.
• Skill in using logic and reasoning to assess the strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Ability to perform duties from a limited-space workstation, desk, or office for extended periods.
• Ability to communicate and interact in English to meet job demands.
• Ability to use a computer and office productivity tools with sufficient speed and accuracy.
• Must be at least 18 years old.
• Must be a U.S. citizen or have authorization to work in the United States; work authorization sponsorship is unavailable.
• Must comply with Company appearance and attendance standards.

Nice To Haves

• Experience launching, managing, and amplifying partnerships.
• Experience launching and supporting technical products.
• Ability to translate business needs into product requirements and partner effectively with technical Teams without serving as the technical expert.

Responsibilities

• Lead product management for Customer-facing products, tools, and experiences.
• Set strategic plans to achieve business and design goals, including prioritizing innovation areas, optimizing new product deliveries, and guiding adaptations to related processes.
• Serve as the expert on the design, features, and specifications of assigned products.
• Leverage enterprise capabilities and coordinate with product stakeholders to establish repeatable, efficient product delivery practices.
• Collaborate with business analysts to monitor and analyze the performance of assigned products, processes, and experiences.
• Support executive decision-making with evidence-based guidance and consulting.
• Communicate timelines, risks, issues, and key decisions to multiple stakeholders.
• Encourage consensus among parties with differing viewpoints.
• Build confidence and maintain trusted relationships with key stakeholders.
• Perform other job duties as directed by the Employee’s Leader.

Benefits

• Free travel on any open seat on Southwest flights for the Employee and eligible dependents.
• Company dollar-for-dollar 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting schedule.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, at the Company’s discretion and subject to plan terms and vesting schedule.
• Competitive health insurance for the Employee and eligible dependents, with coverage options starting on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED