Innovation Intern

AAA-The Auto Club Group•MI-Admin Office Building (AOB), MI

10d•Remote

About The Position

The IT Technical Communications Intern will collaborate with business and technology teams to create, maintain, and enhance technical documentation, knowledge resources, and communication materials that support organizational technology initiatives. In this role, the intern will assist in translating complex technical concepts into clear, user-friendly content for a variety of audiences, including employees, leadership, and technical stakeholders. Responsibilities may include developing user guides, process documentation, intranet content, training materials, and communication plans for technology projects and system enhancements. The position provides hands-on exposure to technical writing, knowledge management, change communications, and cross-functional collaboration within an IT environment.

Requirements

Must be at least a sophomore, fully enrolled in a bachelor’s or master’s degree program at an accredited college/university, with a minimum 3.0 GPA
Studying a field related to Marketing, Communications, Information Systems, Art and Design, UI/UX, Human Centered Design, or Psychology
Legally authorized to work in the U.S
Strong interpersonal skills, communication skills (oral and written), organization skills, and strong situational adaptability
Strong analytical and critical thinking skills
Strong problem-solving skills and attention to detail
Ability to work in a fast-paced, dynamic environment
Ability to multi-task and appropriately prioritize tasks to ensure timely solutions to problems that meet business line goals
Experience with PC software applications (e.g., Word, Excel, PowerPoint, Access, etc.)
Familiarity with HTML, CSS, and JavaScript
Basic math calculations to accurately perform various types of transactions
Ability to learn the full range ACG products, services and functions to perform the responsibilities of assigned job
Assist internal/external client(s) in response to questions, requests and resolution of problems
Review records, system files, reports, etc. to ensure correct information is reflected and/or assigned
Gather data and prepare/track reports
Assist and/or develop reports/presentations/recommendations for management review
Communicate effectively with others in a work environment and with the public
Work independently and on teams

Nice To Haves

UI/UX, Art, or Human Centered design skills
Ability to learn and adapt to corporate cultures and processes and provide own relevant and effective experience and best practices
Be comfortable in an environment where responsibilities are broadly defined, resources are limited, and collaboration is critical to success
Ability to provide good service to internal and/or external customers
Prior internship or project experience in a finance or business analytics role
Exposure to innovation, startups, or entrepreneurial coursework
Comfortable with ambiguity and iterative problem-solving

Responsibilities

Develop and maintain technical documentation
Conduct stakeholder and end-user research
Gain exposure to change management, technical writing best practices, and project delivery methodologies
Research industry trends and best practices in technical communication, knowledge management, and digital content strategy