Inn Manager

Shorefast Social Enterprises Inc • Joe Batt's Arm-Barr'd Islands-Shoal Bay, NL

5d • Onsite

About The Position

Fogo Island Inn is a unique hospitality establishment located off the coast of Newfoundland, owned by a registered charity called Shorefast. The Inn is a pioneer in regenerative and community-based hospitality, demonstrating how tourism can strengthen local communities. It is recognized globally for its commitment to place and integrity, holding prestigious memberships and ratings. This senior leadership role is crucial for the Inn's operational and financial success, focusing on managing the team, systems, administrative functions, and daily operations.

Requirements

• Proven management experience in hospitality or inn management: you have run an operation, managed a team, and hold real accountability for outcomes.
• Financial literacy and operational discipline: comfortable with budgets, tracking, variance reporting, and making decisions with financial implications.
• Demonstrated experience owning regulatory compliance and OH&S obligations in a hospitality or building operations context.
• Strong people leadership: you develop the people around you, hold them to a standard, and are known for building capable teams.
• Emotional intelligence and maturity: confident and decisive, yet humble; you read people and situations well, and you know when to act and when to hold.
• Calm under pressure; you make good calls when a lot is happening and help others stay steady.
• The ability to work across organizational boundaries without losing your footing: equally at ease with a team member, a department director, or a senior leader.
• Discretion with sensitive information: HR matters, financial data, organizational decisions.
• A genuine feel and respect for community-rooted organizations: you understand that an inn on a small island operates differently from a city hotel, and that difference is part of what draws you here.
• A genuine connection to, or deep curiosity about, Fogo Island and what Shorefast is building.
• Understanding of, or alignment with, the values behind place-based enterprise and community-minded hospitality.
• Must be eligible to work in Canada and live on/relocate to Fogo Island.
• Must have a valid driver’s license.

Responsibilities

• Track operational spending against budget across departments, flagging variances to the COO proactively.
• Partner with senior operations and finance leads on annual budgeting and forecasting, working with department directors to compile accurate cost inputs.
• Champion the Inn’s revenue targets with the team, ensuring broad awareness of targets across departments.
• Oversee purchasing and expense approval processes: approvals followed, records current, efficiencies realized, waste minimized.
• Serve as the primary business liaison with accounting, ensuring accurate financial reporting and reconciliation.
• Be a visible, accessible, and steady presence for the Inn’s department directors and their teams.
• Hold directors accountable to their areas while supporting their development as leaders.
• Participate in hiring, onboarding, performance conversations, and the people decisions that shape the Inn’s team over time.
• Work with HR on people matters ensuring processes are followed, documentation is in order, and the team is set up well from the start.
• Model the standard: composed under pressure, honest in feedback, generous with recognition.
• Keep senior leadership informed on material issues, opportunities, or decisions, particularly anything with business, guest, or community impact.
• Work in close coordination with department directors on scheduling, vendor relationships, and maintenance readiness.
• Support the hospitality lead on the guest-facing side when the situation calls for it, stepping in with composure and good judgment.
• Maintain working knowledge of the Inn’s quality benchmarks and ensure the operational conditions are in place to support and sustain them.
• Track guest experience metrics and flag trends to senior leadership; operational gaps that affect the guest experience are the Inn Manager’s to identify and address.
• Conduct regular walkthroughs with an eye to standard, maintenance issues, and anything that falls short of what the Inn promises.
• Be the Inn’s main point of connection to shared services, ensuring the Inn’s needs are clearly represented and consistently followed up on.
• Hold accountability for the Inn’s regulatory and compliance obligations such as licensing, health and safety, water testing, fire safety, and other requirements that govern the building and its operation.
• Keep senior leadership connected to shared services so that information flows both ways and nothing gets lost between departments.
• Proactively flag emerging needs (facilities, staff housing, payroll or benefits issues, financial reporting requirements) before they become urgent.
• Close the loop: ensure that requests to and from shared services are tracked, acknowledged, and resolved.

Benefits

• Competitive salary
• Health and dental benefits
• Access to an employee assistance program
• Team member discounts within our businesses (Fogo Island Inn and Fogo Island Workshops)
• The technology necessary to complete your work
• A cellphone plan
• An engaged, highly supportive, and collaborative environment that encourages creativity and curiosity
• The opportunity to work in a thriving social enterprise
• Continued learning and professional development training

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed