Inkjet Field Specialist

Nazdar Company•Austin, TX

5d•Hybrid

About The Position

Nazdar is seeking an Inkjet Field Specialist for its Technical Services department, located in Texas. The primary role involves installing, training, and repairing graphic and textile inkjet equipment sold and supported by Nazdar. A secondary focus is providing remote technical support to end-users via phone and computer. The position requires extensive travel within the continental USA, up to 75% by company vehicle and up to 25% by commercial air travel. Responsibilities include writing detailed service reports, providing elevated phone support, adhering to safety and quality standards, and reporting information to management. The role also involves identifying new sales opportunities and potentially assisting at trade shows.

Requirements

A high school diploma or GED.
A current valid driver’s license subject to an annual Department of Motor Vehicles check.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, product literature, regulatory documents, equipment schematics and service manuals.
Ability to solve practical and complex problems in a limited time frame.
Minimum of 10 years’ experience working in all aspects of Inkjet printing to include wide/super wide, solvent, UV, and aqueous inks, graphic and textile applications, prepress color control, software file output and color profiling.
Hands on experience with wide format Inkjet printers such as Roland, Mimaki, Mutoh, EFI, or similar equipment.
Overall knowledge of all aspects of art generation, Inkjet printing, and finishing.
Effective use of the Microsoft Office Suite programs Outlook, Excel, and Word.
Effective use of the Adobe Suite programs Photoshop, Illustrator, and InDesign.
Operational knowledge of one or more of these RIP software programs: Versaworks, Wasatch, Caldera, EFI Fiery, and Onyx.
Networking, Internet capabilities, Web access and electronic file transferring.
A high mechanical aptitude and confidence in the use of tools.
Ability to collaborate and work well with others to solve problems.
A good understanding of electricity and the different requirements printing equipment will have in various environments.
Ability to talk and hear.
Vision requirements include close vision, distance vision, and peripheral vision.
Occasionally required to lift to 75 pounds.

Nice To Haves

An associate or bachelor’s degree in computer graphics or graphics arts study.
Ink jet equipment certifications.
RIP software and Color management certifications.
Knowledge of media/ink profiling and how the media effects color output.

Responsibilities

Install, repair, and train on the operation of graphic and textile Inkjet equipment.
Work with and communicate effectively with Nazdar customers at facilities within the continental USA.
Provide technical support on equipment remotely via phone and computer.
Identify new sales opportunities when equipment is outdated or inefficient.
Occasionally work at trade shows to set up, operate, and demonstrate Inkjet printing equipment.
Travel to printing facilities (up to 75% by company vehicle, up to 25% by commercial air travel).
Write detailed service reports documenting work completed, parts used, and equipment recommendations.
Provide elevated phone support to customers in the use of digital printing equipment, inks, media, software, and finishing processes.
Perform job according to pre-established safety, quality, and efficiency standard operating procedures.
Report all information to manager as needed, including weekly activity summaries, issues identified in the field, direct report issues, and vendor support issues.
Assist with other duties as directed by manager.