Injury Manager

Root Insurance

2d•Remote

About The Position

As an Injury Manager, you will be responsible for the results of a team handling liability, coverage, and bodily injury claims across various jurisdictions. These claims will include first and third party serious injury and attorney represented files. The team is remote. The role will require occasional travel. This role is vital to Root’s success as we continue to grow the scale and scope of our Claims team.

Requirements

Bachelor’s degree or equivalent experience required
3+ years of successful experience resolving liability & injury investigations, including complex investigations that involved multiple claimants, witnesses, and attorneys
Strong technical understanding of liability and casualty principles
Experience managing complex injury claims through closure
Ability to build collaborative working relationships
Communicates and collaborates effectively in a matrixed environment
High sense of professionalism while remaining empathetic
Familiarity with claims best practices required
Curious in nature
Great attention to detail
Self-starter and ability to work independently and effectively prioritize work
Ability to handle ambiguity and quickly adapt when changes occur
Strong written and oral communication skills
Ability to approach problems with an open mind
Ability to obtain and maintain insurance licenses in several states (including Texas) within three months

Responsibilities

Lead a team handling liability and bodily injury claims that are geographically dispersed across the country
Help establish and drive adherence to processes to drive technical claim handling, resulting in best-in-class loss performance while maintaining high customer satisfaction
Drive pace within team, resulting in best-in-class LAE while maintaining high employee satisfaction
Identifies issues in claim handling and recommends viable solutions
Provides input for continuous development of claims guidelines and best practices
Recommends potential product developments and process improvements
Use internal controls associated with claims payments and quality of file handling
Provides technical claims recommendations in an effort to improve case outcomes
Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes
Presents results on trending and areas of opportunities as well as areas of excellence
Interacts and communicates effectively with claims leadership, business partners, and teammates
Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
Recruits, retains and develops a highly motivated and accountable team of experienced and developing injury professionals
Advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength
Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims